- General Dynamics Information Technology (Fort Meade, MD)
- …,System Administration,Troubleshooting **Experience:** 7 + years of related experience **Job Description:** ** Help Desk Support Service Specialist - ... Intermediate** **- TS/SCI required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Intermediate** with GDIT. A… more
- TEKsystems (Odenton, MD)
- …comprehensive knowledge of desktop operating systems and applications Skills: Help desk support , Customer service , Technical support , ... for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May interact with… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting **Certifications:** ... * Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff. WHAT YOU'LL NEED TO SUCCEED: *… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - MIDS -...TECHNICIAN III WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop, and/or systems hardware… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting **Certifications:** ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology into opportunity as a… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Beltsville, MD)
- …of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years… more
- GovCIO (Annapolis, MD)
- …**Qualifications** + Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills ... **Overview** GovCIO is currently hiring for a Help Desk Manager. The Help...plans project lifecycle deployment. + Supervises professional and technical support personnel performing in their regular disciplines. + Schedules… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... desk operations + Providing phone, email, chat, and Service - Desk support for end users...+ Experience providing training and guidance to more junior help desk personnel + Proven experience providing… more
- William C Brown Inc (Bowie, MD)
- …Support . + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support ...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- Robert Half Technology (Bowie, MD)
- …testing of new technologies. Requirements + A minimum of 3 years of experience in customer support or IT Help Desk . + Prefers a Bachelor's degree in computer ... + Escalate unresolved issues to the next level of support team. + Record all customer interactions, transactions, and...and departmental databases. + Train and guide level 1 help desk staff on problem solving. +… more
- CAI (Annapolis, MD)
- …**Job Summary** As a Service Desk Intern, you will provide phone based help desk support to end users. **Job Description** We are looking for a ... customer service -oriented Service Desk Analyst-Student Intern to provide Level 1 phone-based help desk support to our customers through applying… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- Farfield Systems (Fort Meade, MD)
- …on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That ... Monday thru Friday 10am-6pm + Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of… more
- Farfield Systems (Fort Meade, MD)
- …on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That ... (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of… more
- BAE Systems (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... **Job Description** Provides support for implementation, troubleshooting and maintenance of Information...troubleshooting and maintenance of IT systems Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- Public Consulting Group (Annapolis, MD)
- …of K-12 clients. **_Job Description_** **Overall Responsibilities:** This role serves as a support desk agent for a suite of K-12 education software products ... across the public sector. To learn more, visit www.publicconsultinggroup.com . Chat Support - Customer Service Operations Analyst for a consulting company… more
- Verint Systems, Inc. (Annapolis, MD)
- …. + Must be able to work a **_rotating day shift_** , 8 hours in the day. The Support desk is open from 6 am - 6 pm MST to assist our customers. + Limited ... security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our...member of Verint's Fraud and Security Solutions (FSS) Technical Support team, you will provide technical support … more