- General Dynamics Information Technology (Fort Meade, MD)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** ... **- TS/SCI** **required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Intermediate** with GDIT. A career in… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - SWINGS- 1400 to 2200 Transform technology… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** **Tier 1 Help Desk Support Services Specialist** to join our team ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 1 Help Desk Support Services SME** to join our team in ... the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of 2nd...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- Themis Insight (Columbia, MD)
- …and Private, Civilian and Military expertise to every case. We are hiring a Customer Support Consultant ( Help Desk ) to work in Columbia, MD. Position ... resolutions + Supporting configuration management process + Providing functional support for deployment activities + Developing test scripts and...3 years of experience in a Government-facing functional, customer service , or help desk role… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Beltsville, MD)
- …of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at ... Be Able to Obtain:** Top Secret **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years of… more
- Robert Half Technology (Towson, MD)
- …Desk Analyst to join our team in Towson, Maryland. As a Help Desk Analyst, you will be providing technical support for users, troubleshooting software and ... hardware issues, and maintaining an efficient help desk system. This role is essential...service to our employees. Responsibilities: * Provide technical support for users, including troubleshooting software and hardware issues… more
- William C Brown Inc (Bowie, MD)
- …Support . + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support ...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- CACI International (Hanover, MD)
- System Administrator - MFA Help Desk Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Administrator to be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains...security principles + Ability to work in a customer service -oriented environment in a professional manner. + Ability to… more
- BAE Systems (Annapolis Junction, MD)
- …market is **_HIRING_** **_NOW_** ! We are in search of a **Linux Service Desk Administrator** to supportfoundational aspects of the enterprise's HPC ... 100% of the time + 1-5 years experience in help desk , account management and desktop system...available based on position level and/or job specifics. **Linux Service Desk Administrator** **101223BR** EEO Career Site… more
- TEKsystems (Annapolis, MD)
- Description: The Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of ... computing, special events, and meetings. The cornerstone of the Service Desk Analyst role is to provide...is to provide end users with a superior trustworthy support experience that includes individualized service , one-on-one… more
- ProSmile (Lanham, MD)
- …check-out + Make any notes on the patient's chart or in computer that may help others to provide better service + Assist in directing patient recall system; ... Job Title: Front Desk Department: Operations Reports to: Office Manager FLSA...fast-paced environment Knowledge and Skills/Expected Competencies + Strong customer service , communication and interpersonal skills. + Ability to clearly… more
- Farfield Systems (Fort Meade, MD)
- …on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That ... (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced ... to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for… more
- Orion Consortium (Annapolis Junction, MD)
- TS/SCI FS poly required. Position Description: + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach ... to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for… more
- CACI International (Fort Meade, MD)
- …for supporting client environments and users. While the primary responsibility is centered around Service Desk support , the After-Hours SE will also have the ... systems and applications. + Second level escalations on the service desk team; resolve level 2 issues...desk and/or corporate IT Experience as a technical support representative/consultant supporting small to mid-size clients. (3-5 years)… more
- COMSO, Inc (Fort Meade, MD)
- …+ Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email and chat + ... Provide a high-level of customer service and support to ensure each customer...requesting organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …+ CISSP + GCED + GCIH + CCSP Desired: + Customer Service / Support + Help Desk Support + Linux + Ticketing + Unix Benefits + Health & Life Insurance + ... + Resolves technical requests from self- service tickets in support of internal and/or outside customers. + Creates, deletes, and modifies customer accounts. +… more
- Maryland Department of Transportation (Prince George's County, MD)
- …so that they can perform their essential duties. This position is responsible for first level help desk support to the users within District 3 and 7 ... jurisdiction. They are also responsible for providing first line help desk support of microcomputer...experience. 4. Candidates may substitute US Armed Forces military service experience in Cyber and Information Systems classifications or… more