- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleIT Service Desk Manager Recruitment Category TypeStandard Functional CategoryInformation Technology GradeIT.10 FLSA ... DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology support...Skills, And Abilities + Proven working experience as an IT manager or relevant experience, preferably with… more
- General Dynamics Information Technology (Columbia, MD)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related ... experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior -...Specialist - Senior** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- Rocket Software (Annapolis, MD)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX)...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- Marriott (Annapolis, MD)
- …and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or ... or related major; 4 years' experience in the guest services, front desk , housekeeping, sales and marketing, management operations, or related professional area. OR… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and… more
- Cayuse Holdings (Andrews AFB, MD)
- …delivery of quality outcomes. The Program Manager will support the ANGRC IT Help Desk Support Services by providing direction, leadership, quality assurance ... and federal regulations and procedures utilizing the DoD Enterprise Service Management Framework (DESMF) as a guide to manage...or a minimum of seven years' experience in leading IT initiatives at the project or program manager… more
- Cayuse Holdings (Andrews AFB, MD)
- …The Project Manager - QA will provide assist in supporting the ANGRC IT Help Desk Support Services by providing analysis and documentation of the short- ... **Responsibilities** **Job Responsibilities** + Documenting and reporting product or service quality levels + Developing and implementing standards for inspection… more
- SHI (Annapolis, MD)
- …and AWS Cloud environments + Cloud engineering experience in Azure and AWS + Cloud service desk or other related technical support experience in Azure and AWS + ... **Job Summary** The Technical Account Manager on the Managed Services team serves as...as a subject matter expert on the customer's managed IT environment. The TAM conducts regular business reviews with… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and system assets reported by the operator and user communities through the Global Service Desk . Initiate trouble tickets with external Teleport program SME for ... partnership with the government to plan and deploy complex, IT -enabled and mission essential capabilities. It is our goal...requires the expertise of a talented and experienced Project Manager to assist in the direction and management of… more
- SHI (Annapolis, MD)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cayuse Holdings (Andrews AFB, MD)
- …shall be tracked and reported by the Client Systems Lead to the Director of IT Operations and the program manager . Open VIP tickets shall be reported daily ... with the Core Values of Cayuse. **Responsibilities** + Shall support Help Desk operations and maintenance. + Responsible for the application of system analysis… more
- Synergy ECP (Columbia, MD)
- …ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the US intelligence and defense communities. The company leverages ... or any other protected class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance Required: TS/SCI w/ Polygraph +… more
- Marriott (Annapolis, MD)
- …(SRE) organization design + Knowledge of AI/ML solutions and their application within a Service Desk or IT support organization + Experience leading global ... as well as related product teams, suppliers, and managed service providers. You are expected to drive a culture...Director, ServiceNow platform, ensures the efficient delivery of overall IT services, focusing on ITIL and business processes, CMDB,… more
- Belay Technologies (Laurel, MD)
- … IT systems + Manage the daily activities of configuration and operation of IT Systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and ... products such as 7mode, Data ONTAP, NetApp IQUM, System Manager and SnapCenter Plug-in for VMware Vsphere. * Use...+ Provide assistance to users in accessing and using IT systems + the candidate must currently possess and… more
- NCR VOYIX (Annapolis, MD)
- …hours including 2nd shift (3pm-12am ET) PREFERRED QUALIFICATIONS: + Previous experience working on an IT Service Desk supporting 500+ customers + 5+ years of ... require to run their business. This role will report to the NCR/EBS Helpdesk Manager . POSITION SUMMARY & KEY AREA OF RESPONSIBILITY: This position is responsible for… more
- Stratus Solutions (Columbia, MD)
- …* Provide support for implementation, troubleshooting, and maintenance of Information Technology ( IT ) systems * Manage IT system infrastructure and any processes ... related to these systems * Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the… more
- H&R Block (Annapolis, MD)
- …of H&R Block + Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the ... Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- H&R Block (Pasadena, MD)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more
- Cayuse Holdings (Andrews AFB, MD)
- …Focus** The Project Support-VOIP Services will provide assist in supporting the ANGRC IT Help Desk Support Services by providing analysis and documentation of ... VOIP/voice systems support. + Will create/modify projects and programs specific to VOIP/voice service usage for multiple end users. + Shall manage day to day… more