- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleIT Service Desk Manager Recruitment Category TypeStandard Functional CategoryInformation Technology GradeIT.10 FLSA ... Service DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology support services. Leads and… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment. The… more
- CAI (Annapolis, MD)
- …R3705 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... needed to solve requests. **Job Description** We are looking for a customer service -oriented ** Service Desk Analyst** to provide Level 1 technical support to… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without ... Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join our team ... to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + Documenting… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... of requests. + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KBs),… more
- Cayuse Holdings (Annapolis, MD)
- …business process outsourcing, data services, and professional services. **Primary Focus** The Service Desk Agent provides customer service solutions within ... Minimum Qualifications: + High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Two (2) to five (5)… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service Desk , ... 4 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more
- General Dynamics Information Technology (Columbia, MD)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior - TS/SCI required** Transform ... technology into opportunity as a **Help Desk Support Service Specialist - Senior** with GDIT. A career in enterprise IT means connecting and enhancing the… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …department supervisors to promote a high morale environment and assist other functions of the service desk as needed. * Analyzes help desk activities and ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,People Management,Technical Support **Certifications:**… more
- General Dynamics Information Technology (Beltsville, MD)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years ... as the first point of contact for IT problem resolutions for the DoS service desk . In this role, a typical day will include: + Collaborating with the Department… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 6 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word 3. Connection issues Top Skills' Details 1. 1-2 years experience supporting the Microsoft Office suite. 2. 1-2… more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - MIDS - 2200 - 600...- 600 Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise… more
- Sinclair Broadcast Group (Hunt Valley, MD)
- Sinclair is looking for a friendly, customer service oriented **Front Desk Receptionist!** In this role, you will be making the first impression on our visitors, ... organizational skills, as well as the ability to multitask and provide outstanding customer service to everyone who works at and visits the office. This is an in… more
- IHG (Fort George G Meade, MD)
- …essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push ... one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer… more
- COMSO, Inc (Fort Meade, MD)
- …by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- SAIC (Fort Meade, MD)
- …cabling, external data storage devices, and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT ... Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for...environment (ie, One IT). **Job Description** + Supports customer service requests and IT service delivery within… more
- TEKsystems (Linthicum, MD)
- …looking for an Engagement Manager to join our team. We are seeking a dedicated Service Desk Manager to lead our managed services. The role demands a ... more: https://www.teksystems.com/en/careers/benefits Skills: Project management, Communication and leadership skills, service desk Top Skills Details: Project management,Communication… more
- Rocket Software (Annapolis, MD)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... Management. + ITSM Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira Service Desk (preferred),… more
- Synergy ECP (Annapolis Junction, MD)
- …Description TheTicket Coordinatorworks as part of a 24x7 Service Desk , perform the activities associated with ... are maintained. + Assigning the tickets which are out of scope to Service Desk /Other Teams + Ensuring associated tickets are related to the parent ticket and… more