- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment. The… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without ... Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... customer service ,call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 0 - Service Desk This position is on the Service Desk , ... 3 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more
- TEKsystems (Halethorpe, MD)
- …of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must… more
- Themis Insight (Columbia, MD)
- …Capabilities/Experience Required: + Minimum 3 years of experience in a Government-facing functional, customer service , or help desk role + Ability to work 8am to ... expertise to every case. We are hiring a Help Desk Lead to work in Columbia, MD. Position location...responsibilities include: + Managing a small team of Help Desk professionals + Triaging and remediating tickets + Handling… more
- COMSO, Inc (Fort Meade, MD)
- …by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Annapolis, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a Help Desk … more
- CVS Health (Annapolis, MD)
- …level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to defined Service Desk ... and service requests through to completion within defined and documented Service Desk SLA's. + Acquires and maintains an advanced level of knowledge for… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk , which is the first line of support for our customers. The ideal ... to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through… more
- SAIC (Fort Meade, MD)
- …cabling, external data storage devices, and network interface devices. - In coordination with desk side support and service desk resource teams, provides IT ... Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for...environment (ie, One IT). **Job Description:** - Supports customer service requests and IT service delivery within… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service ,Information Technology (IT) ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician IV Transform technology into opportunity as a Help Desk … more
- Belay Technologies (Annapolis Junction, MD)
- …skills + Working with the ISSE and the accreditation of the system, handling Service desk tickets and heading up the Global searches system. + Handling ... mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and... Service desk tickets and heading up the... Service desk tickets and heading up the Global searches system.… more
- General Dynamics Information Technology (Annapolis, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service ,Information Technology (IT) ... **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Installs, modifies, and repairs computer hardware and software both in person and using remote access… more
- Synergy ECP (Annapolis Junction, MD)
- …Description TheTicket Coordinatorworks as part of a 24x7 Service Desk , perform the activities associated with ... are maintained. + Assigning the tickets which are out of scope to Service Desk /Other Teams + Ensuring associated tickets are related to the parent ticket and… more
- Ensono (Annapolis, MD)
- …and client representatives **Other Qualifications** + Familiarity with the following tools: Service Manager, CASD Service Desk or ServiceNOW Configuration ... Management Database, Inventory asset management, HP Service Desk , BMC for iSeries, Halcyon and Unicenter + CL coding (development and support) + SQL & DB… more
- COMSO, Inc (Fort Meade, MD)
- …+ Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email ... and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- NTT America Solutions, Inc. (Annapolis, MD)
- …to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical expertise and ... Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and… more
- Ross Stores, Inc. (Mitchellville, MD)
- …in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and Store Brand:** ... Customers\. + Assists in the facilitation of monthly safety meetings\. **Customer Service :** + Treats all Customers, Associates, and other leaders with respect\. +… more
- Ross Stores, Inc. (Mitchellville, MD)
- …in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and Store Brand:** ... all Associates understand and can execute emergency operating procedures\. **Customer Service :** * Treats all Customers, Associates, and other leaders with respect\.… more