- SAIC (Arlington, VA)
- …the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager, Team 3 Lead to ... support Tier 0/1 Service Desk for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT… more
- General Dynamics Information Technology (Washington, DC)
- …tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support… more
- TekSynap (Washington, DC)
- …+ **Leadership and Communication Skills:** Demonstratesstrong leadership abilities to manage a team of help desk technicians and effectively communicates ... while escalating complex issues to higher support levels when necessary. + ** Team Management:** Supervises help desk staff, including hiring,… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- Leidos (Washington, DC)
- …out of our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 ... Help Desk Agents to manage performance to Service ...Information Technology support team + Managing the help desk team and evaluate… more
- General Dynamics Information Technology (Washington, DC)
- …be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of ... through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program… more
- General Dynamics Information Technology (Arlington, VA)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team... team that supports and operates a 24x7x365 Service Desk . + Analyzes and recommends alternative… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service ,Technical Support ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Supervisor Transform technology into opportunity as a Help… more
- American Bankers Association (Washington, DC)
- …Culture Award_ and _2024 Great Place to Work_ designation _!_ **Job Description:** ABA's Engineer, Service Desk is an IT Engineering role in support of the ... Service Desk that helps ensure proper computer...needs. **Qualifications:** + 6-8 years of related experience providing Help Desk support + Knowledge of basic… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team . This pivotal role involves overseeing the accuracy, timeliness and ... The program provides a range of IT services, including help desk , desk side support,...remote field locations in Boston and Dallas. + The Service Desk team is responsible… more
- TekSynap (Washington, DC)
- …software, and other IT services. + Training and Development: Provide ongoing training to the Service Desk team on new technologies, tools, and processes. + ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves,... Desk Manager to lead and manage the Service Desk team in providing… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... people are our differentiator. As a Service Desk Deputy Program Manager you will help ...tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team… more
- General Dynamics Information Technology (Washington, DC)
- …today is safe and tomorrow is smarter. Our work depends on the Help Desk Incident Manager joining our team to ensure Congress' upper body receives the IT ... your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT...to critical incidents to minimize impact and restore normal service as quickly as possible. + Prioritizing incidents based… more
- TekSynap (Washington, DC)
- …Customer Relation Management (CRM) team , and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...sessions **Overview** We are seeking a Help Desk Manager to join our team ! TekSynap… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... Tier 1 Help Desk Analyst Arlington, VA ....(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- General Dynamics Information Technology (Washington, DC)
- …is safe and tomorrow is smarter. Our work depends on the Help Desk Systems Administration Manager joining our team to ensure Congress' upper body receives ... **Job Description:** Seize your opportunity to make a personal impact as the ** Help Desk Systems Administration Manager** supporting IT support services critical… more
- COMSO, Inc (Fort Meade, MD)
- …first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 2 (PIPELINE) - TS/SCI...Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team **SECURITY… more
- General Dynamics Information Technology (Annapolis, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into...* Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career *… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team . If you are seeking a unique, ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...Analyst will thrive as an integral part of a team whose efforts support company objectives. This position may… more