- General Dynamics Information Technology (Elkridge, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise ... part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow… more
- SAIC (Silver Spring, MD)
- **Description** We are seeking a Help Desk Support Technician for Tier 2 Desk -Side Support in the Mid-Atlantic Region, specifically at our ... on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites,...for ticket handling + **Collaboration -** Work effectively with Tier 1, peers, and escalation teams + **Adaptability -**… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first- tier technical support to our nation's ... to perform basic device functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …are responsive to the agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support ... in IT, Computer Science, or related discipline Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Clearance Required: Active Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and ... VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues to determine… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, ... full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC… more
- General Dynamics Information Technology (Arlington, VA)
- …Family:** Technical Support Services **Skills:** Call Support,Communication,Computer Hardware, Help Desk Support,Trouble Ticketing **Certifications:** CompTIA ... differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier...+ Use the ticketing system to: + Proactively check help desk queue for new emails and… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... Suvi is seeking a Technician (Field Service Representative) to support our government...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- ManTech (Mclean, VA)
- …printers, and peripheral devices. **Preferred Qualifications:** + Experience in a technical help desk support role. + Familiarity with data transfer services. ... MANTECH seeks a motivated, career- and customer-oriented **Dedicated Support Technician ** to join our dedicated support team in McLean, VA. In this role, you will… more