- Themis Insight (Columbia, MD)
- …Public and Private, Civilian and Military expertise to every case. We are hiring a Help Desk Lead to work in Columbia, MD. Position location is subject to ... a Polygraph Primary responsibilities include: + Managing a small team of Help Desk professionals + Triaging and remediating tickets + Handling ticket escalations… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service,Technical Support ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Supervisor Transform technology into opportunity as a Help… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Level 1 Support,Remote Access,Technical Support,Troubleshooting ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level I Transform technology...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Standard Operating Procedure (SOP),Tracking ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level 0 Transform technology...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication, Help Desk Support,Information ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS- 2200-0600 SUNDAY-THURSDAY Transform technology… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician IV Transform technology into...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …of PC operating systems, eg, DOS, and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate orally and in writing and to ... thin clients, and tablets. + Work with the assigned lead for all desktop-related projects to assist in user...Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk , Adobe Acrobat, Cisco VPN software and imaging software.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Information Technology (IT),Remote Access,Remote ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as an Information… more
- Confluent (Annapolis, MD)
- …and quarter. + Continuously identify improvement areas and solutions that impact the Deal Desk process. + Assist/ lead Deal Desk projects. **What You Will ... and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path...of your impact. We are looking for a Deal Desk Analyst to join our global team. Reporting to… more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills:… more
- Public Consulting Group (Annapolis, MD)
- …and materials for clients. + Assists in administration of time studies and operation of help desk lines. + Trains others on the function of analyzing claims. ... **Required Skills** + Ability to evaluate, coordinate and perform a complex set of planning, development and administrative tasks. + Ability to build and maintain working relationships with federal, state and county agency staff. + Strong Microsoft application… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Rubrik (Annapolis, MD)
- …existing customers and potential new customers driving faster closures and to help streamline the deal cycle. This role will require understanding complex problems ... deal exceptions, more difficult structuring issues and global deal desk matters. As the scope and growth of our...Rubrik RIVET values and can provide deep proactive engagement. Lead and engage sales and sales leaders on high… more
- SHI (Annapolis, MD)
- …platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry ... and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of SHI is our employees… more
- H&R Block (Elkridge, MD)
- …escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk , providing phone coverage and engaging ... people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and...with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office… more
- HomeSafe Alliance (Annapolis, MD)
- …as subject matter expert, serves as a point of escalation for complex calls, " help - desk " giving real-time answers, and peer-to-peer feedback. + Ensure staff ... to the Customer Service Team. The Customer Service Supervisor will oversee and help customer service employees in performing their duties, such as responding to… more
- Autodesk (Annapolis, MD)
- …we are looking for a dynamic** **Senior Strategy Manager, Specialty Contractors (Field Operations)** **to help lead the charge. This is more than a job; it's an ... work, innovate, and succeed.** **The Role** **This isn't your typical desk job. As** **Senior Strategy Manager, Specialty Contractors (Field Operations)** **,… more
- Optiv (Baltimore, MD)
- …and will be responsible for compliant co-managed and managed services, authorized support, help desk and more. This role will require experience in the ... to the growth of the Optiv+ClearShark Services business + Lead the delivery of services to assigned client(s) in...to uncover concepts for delivery innovation. Develop processes to help determine how concepts are vetted and executed +… more