- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- TekSynap (Silver Spring, MD)
- …MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to Human Touch, ... closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2...+ Research questions using available information resources, including an IT Help Desk knowledge base. + Install,… more
- William C Brown Inc (Bowie, MD)
- …products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team. + Excellent written and communication skills ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the… more
- COMSO, Inc (Fort Meade, MD)
- …+ Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team ... providing service availability monitoring and help desk support...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- TekSynap (Silver Spring, MD)
- …MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to Human Touch, ... the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and recorded… more
- TekSynap (Fort Meade, MD)
- …Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and requests regarding the ... peripheral equipment, system processing, and error listings + Perform IT administration and functions - user adds, moves and...Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and… more
- General Dynamics Information Technology (Elkridge, MD)
- …and operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL ( IT Infrastructure Library). ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology ( IT ) Systems Support,Systems… more
- General Dynamics Information Technology (Elkridge, MD)
- …and operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL ( IT Infrastructure Library). ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology ( IT ) Systems Support,Systems… more
- CVS Health (Annapolis, MD)
- …to make health care more personal, convenient and affordable. **Position Summary** The IT Service Center Technician provides technical phone support for CVS ... an intermediate hardware and software technical support resource. Escalates IT Tier 2 tickets appropriately after all...details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to… more
- Synergy ECP (Columbia, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- DCCA (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems . Provide Tier I (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more
- Synergy ECP (Columbia, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- ARSIEM (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) + Analyze and resolve complex… more
- Nightwing (Annapolis Junction, MD)
- …support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and resolution of ... in accessing and using IT systems. Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture Analyze and resolve complex problems associated… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems + ... accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier...is required. + Two (2) years of experience with Service Management (ITSM) is required. + ServiceNow System Administrator… more
- Amentum (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems. ... accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- Belay Technologies (Annapolis Junction, MD)
- …skills + Working with the ISSE and the accreditation of the system, handling Service desk tickets and heading up the Global searches system. + Handling ... the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier... Service desk tickets and heading up the… more
- CACI International (Annapolis Junction, MD)
- …+ Provide assistance to users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... support for implementation, troubleshooting and maintenance of Information Technology ( IT ) systems. You will manage IT system...the client/server/storage/network devices, mobile devices, etc. You will provide Tier 1 (Help Desk ) and Tier… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems. ... accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more