- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- Koniag Government Services (Baltimore, MD)
- …IT solutions, application development and support , network/security operation center (NOC/SOC) support , call center support , data center ... Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to...three weeks paid time off, and more. **Position Overview:** Call Center environment, providing detailed call… more
- TEKsystems (Halethorpe, MD)
- …a USB headset will also be provided. Skills call center customer service, call center operations, phone support Top Skills Details call center ... and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience... customer service, call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience… more
- Fujifilm (Annapolis, MD)
- …more information, please visit_ _healthcaresolutions-us.fujifilm.com_ _._ **Job Purpose:** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly ... heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides...on more complex issue and is the second level support across our Synapse products. This engineer is expected… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- Leidos (Odenton, MD)
- …Provide system support during maintenance, upgrades, and migrations, and provide on- call support to ensure system availability. + Create scripts in ... a secure RBAC environment. + Provide asset management workflow support + Perform end user Tier II...tasks, on site as required. + Manage a data center environment, including cabling, racking devices, and monitoring data… more
- Ascension Health (Baltimore, MD)
- …or holidays. Advance schedule but can include requests to cover unexpected call -outs or high volume. Schedule options below. + **Hospital:** Ascension St. Agnes ... and provide information regarding appropriate selection/use of adaptive equipment and support programs. + Oversee the care provided by certified occupational therapy… more
- Amazon (Columbia, MD)
- Description AWS seeks a highly motivated, top- tier Network Engineers for the Amazon Dedicated Cloud (ADC) Network Scaling and Deployment team. This critical role ... scalability and rapid resource provisioning. The role requires supporting 24/7 operations on- call rotation and the capability to work on-site for critical events or… more
- Johns Hopkins University (Baltimore, MD)
- …research, their contribution to current and new programs, their teaching, and their support of connections between the Education Policy program and the work of the ... the newer graduate schools of education among the top tier of research universities. SOE's mission is to generate...its assets. These include Institute for Education Policy, the Center for Research and Reform in Education, the … more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...IT-related field. + Have 2+ years' experience in a call center environment and using system management… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. + Create , maintain, and modify ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...field. + Have 2+ years ' experience in a call center environment and using system management… more
- Johns Hopkins University (Baltimore, MD)
- …of the SOE's Administrative Leadership Team. The ADR works closely with center directors, faculty, department chairs, and staff and represents the SOE internally ... the newer graduate schools of education among the top tier of research universities. Despite being less than 20...its assets. These include Institute for Education Policy, the Center for Research and Reform in Education, the … more
- Leidos (Fort Meade, MD)
- …timely manner. + Handle incoming technical escalations from Service Desk, Network Operations Security Center , Tier II, and other support teams. + Document, ... troubleshooting and maintenance of IT systems. + Provide on call 24/7 support to the current operations team when troubleshooting/resolving incidents with… more
- Lowe's (Baltimore, MD)
- …in Home Delivery or Market Delivery operations. + Proficient in customer service, call center operations, customer support , and resolving customer issues. ... like alerts and collaborations with different teams. **Key Responsibilities** + Support delivery operations for internal (stores/contact center ) and external… more
- Aspen Dental (Towson, MD)
- …allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center , learning and development, plus so much more *Source: ADA Health ... and flexibility to own your practice, backed by the support and resources of a nationwide network of experts....a nationwide network of experts. Access the latest technology, top- tier training, and immerse yourself in a rewarding and… more
- William C Brown Inc (Bowie, MD)
- …1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Windows server actions including account management, server health management, data- center walk-thru's and recovery services following pre-defined Standard Operating… more
- Vaco (Annapolis, MD)
- …Summary** The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical ... electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on- call … more
- Takeda Pharmaceuticals (Annapolis, MD)
- …of our business. But what really sets our company apart is something we call Patient Trust Reputation Business. It's the framework that enables us to translate our ... to what really matters. **Job Description:** The intern will support a Project to support clean-up of...Learners **Internship Development Opportunities:** + Experience using two top tier GxP applications in the industry (Veeva and SAP)… more
- Johns Hopkins University (Baltimore, MD)
- …globally. + Opportunities for academic growth and career development in a top- tier academic medical center . + Competitive salary and benefits package, ... along with support for work-life balance. The expected base pay for...HR Business Services Office at ###@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more… more