- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Hilton (Madison, WI)
- …ongoing service performance is maintained; manage real\-time call volume of a worldwide contact center with over 5,000 team members\. + Manage call volume, ... work experience in large call center operations \(more than 500 seats\) or contact center workforce planning + Experience using contact center … more
- Cardinal Health (Madison, WI)
- …to nursing staff + Oversight of daily clinical operations for patient access support contact center team members and provide daily support ensuring team members ... to patients who need them-faster.** **_Responsibilities_** The Clinical Operations Supervisor leads program staff performing actions including customer service,… more
- Cardinal Health (Madison, WI)
- …enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily ... patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service,… more
- Cardinal Health (Madison, WI)
- …therapies to patients who need them-faster.** **_Job Summary_** The Operations Supervisor will oversee program staff performing customer service, enrollment and ... key deadlines as assigned by manager. + Maintains daily contact with client/3rd party partners by leveraging excellent verbal...preferred + 2-3 years' proven experience in a call center leadership position exposed to customer service preferred +… more
- Veterans Affairs, Veterans Health Administration (Madison, WI)
- …report any suspected abuse to the appropriate licensed nurse (charge nurse, supervisor , manager). May attend interdisciplinary conferences as needed for the purpose ... Uses various programs to access information in the Medical Center Computer System to include, but not limited to,...or emotional status and refer deviations and/or problems to supervisor in a timely manner. Ability to properly use… more
- Veterans Affairs, Veterans Health Administration (Madison, WI)
- …interventions for treatment of medical disorders. The psychologist consults with medical center staff on a wide variety of patient care issues. Staff psychologist ... evaluation, teaching, training, and research activities, as assigned by the supervisor . Duties include may not be limited: Provides comprehensive neuropsychological… more
- Tractor Supply Company (Richland Center, WI)
- …by business needs. * Communicate proactively and regularly with District FAST Supervisor on work completion, issues, and offer solutions to overcome. * Complete ... climb ladders. + Ability to move throughout the distribution center for an entire shift. + Ability to safely...and customers. + Ability to handle and be in contact with birds/poultry. + Ability to successfully complete all… more
- Pearl Interactive Network (Madison, WI)
- …(LCSW, LPC, LMFT) preferred + Minimum 1-year related post-graduate work experience + Contact /call center experience preferred due to high call volume. + Must ... service standards. + Act as a clinical Point of Contact (POC) for the supervisors when indicated by business...and respond as indicated under the direction of the supervisor and in accordance with established protocols. + Perform… more
- Intermountain Health (Madison, WI)
- …in a patient scheduling or revenue cycle related role And/or 2 years contact center experience And Knowledge of medical terminology and healthcare benefit ... departments, and outside contacts to schedule patients accurately. Notifies the Supervisor of any discrepancies in Procedure Protocols, template problems, or other… more
- CVS Health (Madison, WI)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... information through oral communication + Any additional tasks as directed by Supervisor or Manager **Preferred Qualifications:** + 1-2 years of related work… more