- Bank OZK (Little Rock, AR)
- …about Bank OZK benefits (https://careers.ozk.com/benefits) . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing, ... in our Bank's call center locations to ensure our customer service aligns with the highest industry...highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing… more
- Prysmian (Paragould, AR)
- …product costs + Develops new approaches to solve problems identified during quality assurance activities, designs or specifies inspection and testing mechanisms ... current process and process changes. + Documents data obtained during all quality assurance activities, design inspection, and testing mechanisms and equipment,… more
- Bank OZK (Ozark, AR)
- …information as needed to proceed with dispute. + Reviews daily reports for quality assurance , interest payment processing, and audit reports. + Answers ... customer service -related telephone calls, as needed. + Maintains good punctuality and attendance to work. + Follows Reg E and Visa rules and Bank policy,… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Fortrex (North Little Rock, AR)
- ** Quality Assurance and Regulatory Coordinator** **WHO YOU ARE:** **Are you someone dedicated to quality and improvement? Do you pride yourself in being an ... without fear.** + **Protect What Matters:** We are in service of safety at every step, ensuring the health...responsible for developing and maintaining documents for regulatory and quality assurance purposes. In addition to document… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Walmart (Bentonville, AR)
- …Door Policy and Walmart values. **What you'll bring ** + **8-10+ years** in quality assurance , customer operations, contact center excellence, or related ... **Position Summary ** Senior Director, Quality Assurance - Health & Wellness... excellence and customer experience** + Lead quality and safety strategic planning, evaluating service … more
- Bank OZK (Little Rock, AR)
- …with procedures. + Recommends improvements to the policies and procedures that affect customer service . + Maintains good punctuality and attendance to work. + ... exacting deadlines in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate effective organization,… more
- PSI Services (Little Rock, AR)
- …Learn more about what we do at: https://www.psiexams.com/ **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of ... business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time… more
- CVS Health (Jonesboro, AR)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- Lockheed Martin (Fort Smith, AR)
- …Management system and Safety of Flight\. *Supports development and implementation of Quality Assurance plans, policies, and audit schedules with site personnel\. ... closure, including evaluation and acceptance of responses\. *Training personnel on LM Quality Assurance systems for documenting non\-conformances\. *Act as the… more
- CVS Health (Rogers, AR)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Little Rock, AR)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Walmart (Bentonville, AR)
- …Pay rate: $19/hour - Minimum of 6 months to 1 year Contact Center or Customer Service experience - Please note, this position requires availability from 7:00 AM ... request process lifecycles to be able to provide customer service by sharing accurate and timely...data collection and aggregation for submission and analysis evaluating quality assurance operational processes identifying and reporting… more
- Otsuka America Pharmaceutical Inc. (Little Rock, AR)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Qualserv Solutions LLC (Fort Smith, AR)
- …Quality Manager is responsible for leading the organization in the area of quality assurance . Develop, implement and maintain quality management systems ... tables, display fixtures, cabinets and millwork for the food service and other retail environments. Work closely with the...to the team of quality technicians and quality engineers. Promote voice of the customer ,… more
- IBM (Bentonville, AR)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Prime Therapeutics (Little Rock, AR)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Veterans Affairs, Veterans Health Administration (Little Rock, AR)
- …of policies and procedures of clinical laboratory testing.(b) Knowledge of laboratory quality control and quality assurance principles.(c) Knowledge of ... theories that support sound, independent work.(b) Knowledge of laboratory quality control and quality assurance ...other members of the health care team, external relations, customer service , and patient education. Reference: For… more
- Oracle (Little Rock, AR)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
