- TEKsystems (Lincoln, MA)
- …DoD clearance is required, US Citizenship is required Description Our customer is looking for a Tier 2 -3 Service Desk technician on a large Air Force ... Active, Directory, Windows, Powershell Top Skills Details 1. Tier 2 and 3 Service Desk - Remedy Tickets Create/Receive/Escalate/Track 3. Secret Clearance… more
- State of Massachusetts (Chelsea, MA)
- …is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...diagnosis, determination and resolution. . Escalate tickets effectively to Tier 2 or 3 teams within timeframes… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall… more
- Insight Global (Braintree, MA)
- …expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS Server ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company....of issues or services forwarded from the IT Help Desk that may require hands on or onsite support… more
- Candela Corporation (Marlborough, MA)
- …performance, setting remote access, and monitoring system health. . Serve as an escalation point ( tier 2 and 3) for the helpdesk team to solve end-user requests. ... they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1- ...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- Center For Health Information And Analysis (Boston, MA)
- …Professional: + 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + ... other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any...with internal and external groups to ensure excellent customer service and support. + Strong customer service … more
- Interactive Government Holdings, Inc. (Ayer, MA)
- …provided to clients through ArmyIgnitED 2 .0. Complete appropriate training for ArmyIgnitED 2 .0 system to better service clients when they come in for ... the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We...and other required training prior to activating in ArmyIgnitED 2 .0. Review and approve degree plan (DP) within three… more