- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors… more
- V2X (Springfield, VA)
- …challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our ... 6pm. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2...Strongly desired to be Microsoft Certified: Modem Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA):… more
- Koniag Government Services (Vienna, VA)
- …its validity._ **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd shift ... holidays, three weeks paid time off, and more. The service desk lead is responsible for managing...24/7 operational environment and working on call rotation. + Associate 's degree in related field or 2 years of… more
- Cayuse Holdings (Arlington, VA)
- …of Indian Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include ... routing of incidents to the correct person or office. Service Desk Agents manage and track the...two years of experience may be substituted with an Associate 's degree. + Additional (4) four years of military… more
- TEKsystems (Odenton, MD)
- …comprehensive knowledge of desktop operating systems and applications Skills: Help desk support, Customer service , Technical support, Troubleshooting, Help ... Top Skills' Details -TS/SCI only - Associate 's Degree with 7 years of experience, or...PXE boot, hardware/software, Active directory Top Skills Details: Help desk support, Customer service , Technical support, Troubleshooting,… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations-day-to-day operations + Ensures maximum issue resolution… more
- Westat (Rockville, MD)
- …complete a federal government background screening (eQIP). * Minimum 1-year customer service or Help Desk /call center experience. * Bilingual applicants must ... **27472BR** **Job Title:** Bilingual Help Desk Agent (Hourly) **Location:** MD - Rockville **Job...articulate answers to requesters. **Preferred Qualifications and skills:** * Associate 's degree or higher in an IT-related or customer… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 0 - Service Desk This position is on the Service Desk , ... 3 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more
- General Dynamics Information Technology (Chantilly, VA)
- …SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and current DoD ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- ICF (Reston, VA)
- …Adaptable, dependable and independent **PREFERRED QUALIFICATIONS** + 1+ year experience with JIRA Service Desk or similar tools + 1+ year experience building and ... to new processes or technologies **REQUIREMENTS:** + Bachelor's or associate degree in engineering or IT related field +...+ 2+ years' experience working with or as a service /help desk engineer or tech operations professional… more
- V2X (Reston, VA)
- …Thinking & Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to provide administrative ... system to log all actions related to incident and service request resolution. + Escalates tickets to Corporate IT...States citizenship required. + Desired Qualifications: + Education: + Associate 's Degree in IT or related field preferred. +… more
- Sage Hospitality Group (Washington, DC)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... Sage Hospitality Group is looking to hire an Front Desk Agent to join us overseeing the Westin Washington...in which we live and work. By providing genuine service we build relationships with our guests and value… more
- Red River (Chantilly, VA)
- …tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor and ensure ... team's adherence to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and refine training processes.… more
- Cayuse Holdings (Reston, VA)
- …Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist ... minimizing risk through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT technical support requests… more
- Compass Group, North America (Washington, DC)
- …Group + We are hiring immediately for full time and part time FRONT DESK CLERK positions. + Location: Gallaudet University - 800 Florida Avenue, Washington, DC 20002 ... Bonus Available + Pay Rate: $19.00 per hour. Free meals, uniforms and laundering service available at select locations. We Make Applying Easy! Want to apply to this… more
- HealthFitness (Alexandria, VA)
- …employment opportunities. HealthFitness is looking for a part-time (26 hours/wk) Front Desk Attendant to join the fitness/recreation team at our residential client ... services, and ensure the highest possible level of customer service and participant satisfaction. Other duties as-needed/assigned. **Minimum Requirements:** +… more
- ICF (Reston, VA)
- …is a rapidly growing, entrepreneurial, technology department, seeking a **ServiceNow Help Desk Analyst,** **with a Secret Clearance** to support upcoming needs with ... manage ticket and RITM queues to ensure timely responses and compliance with Service Level Agreements (SLAs). + Perform follow-ups on resolved issues to gauge user… more
- HealthFitness (Alexandria, VA)
- …development and flexible employment opportunities. HealthFitness is looking for a substitute Front Desk Attendant to join the team at our client site located in ... services, membership and ensure the highest possible level of customer service and participant satisfaction. Minimum Requirements + Adult CPR/AED and First… more
- Xerox (Washington, DC)
- …the request. Some problem calls may be resolved directly over the phone. + The Help Desk Associate will apply remote Service diagnostics to try to resolve ... I helpdesk employees. + Identified as technical and client service advanced support - provides day to day procedural... process documentation responsibilities as assigned. + The Help Desk Associate will record the customer's call… more
- Guardian Life (Washington, DC)
- **Client Service Delivery Associate III** **-** **Preferred PST/MST time zones with salaries based on location and starting salary of $21.00 per hour with a 3% ... anual bonus target.** **Position Summary** The Customer Care Associate role supports Guardian's mission to keep our promises and serve more people by providing… more