- Local Firm Hiring! (Washington, DC)
- …to the development of support materials, FAQs, and self-help resources. Act as a customer advocate by providing feedback and insights to internal teams for ... tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting...perfect opportunity for you! Join our team as a Customer Service Representative and be at the forefront of… more
- Carrington (Washington, DC)
- …Must be able to work Pacific Standard business hours.** The Mortgage Servicing Customer Advocate will be responsible for resolving and responding to escalated ... or complex customer complaints from various channels, including internal departments or...media and third-party agencies. + Interface with customers and customer representatives regarding escalated complaints; determine and communicate next… more
- Disabled Veteran Solutions (Arlington, VA)
- …Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're ... inclusive team that's all about making a difference. The Mission As a Customer Advocate , you'll be the healthcare hero for 50-70 individuals every day. You'll… more
- CareFirst (Washington, DC)
- …information to customers in accordance with performance goals and objectives. + Maintains customer advocate records by identifying underlying customer needs ... submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies… more
- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate I is a customer -facing role that ensures our small ... position located anywhere in the US. **The Main Responsibilities** * Implement ** customer success plans** using standardized journey templates to set customer … more
- BlackBerry Corporation (Arlington, VA)
- …ensure customers are successful in using Blackberry AtHoc products and solutions. As a Customer Advocate and Trainer, the candidate holds the most important role ... all forms of knowledge transfer: visual, auditory, kinesthetic, and reading. Additionally, the Customer Advocate and Trainer will be considered a thought leader,… more
- ServiceNow, Inc. (Vienna, VA)
- …resolved quickly, using resources from across the company ecosystem. + Act as a customer advocate within the company, ensuring that customer perspectives and ... you get to do in this role:** The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to… more
- Rocket Software (Washington, DC)
- …performance indicators (KPIs) and progress toward revenue targets and objectives. + Customer Advocacy: Advocate for Rocket customers, ensuring they experience ... they're doing!** **Job Description Summary:** As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a strategic partner to the… more
- Capital One (Mclean, VA)
- …business and strategy partners in developing strategic capabilities and executing sustainable customer and advocate experiences. You will educate and gain buy-in ... America, McLean, Virginia Manager - Servicing Back Office Operations Strategy, Customer Channels (Hybrid) The Servicing Back Office organization supports key… more
- Amazon (Herndon, VA)
- …reliable, cost-effective, and scalable cloud architectures on AWS. As a trusted customer advocate , you will help organizations understand best practices around ... A core part of your role is acting as a trusted customer advocate , helping organizations understand best practices for cloud-based solutions. You will shape… more
- Amazon (Arlington, VA)
- …and execute complex projects. Our team serves as the voice of our in-store customer . We advocate for a bar-raising CX through improved product experiences, ... UX Design, Category, Legal, Pricing and other stakeholders to advocate on behalf of the customer to improve in-store experiences * Develop testing plans to… more
- TD Bank (Washington, DC)
- …(3) advocating for them with proactive insights & recommendations + Serves as a Customer advocate in providing Customer resolution, proactive tips and ... Personal & Commercial Banking **Job Description:** The Retail Banker II is a customer liaison that is integral to delivering TD's Brand promise by utilizing… more
- Trellix (Washington, DC)
- …development, sales, engineering, and professional services. *You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. ... effectively deployed, integrated, assessed, and optimized in alignment with our customer 's security strategy. The Engagement Manager will collaborate with customers… more
- Marriott (Washington, DC)
- …Area Sales leaders. * Serves as the sales contact for customers; serves as the customer advocate . * Serves as hotel authority on sales processes and sales ... of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates… more
- Johnson Controls (Capitol Heights, MD)
- …creativity, resourcefulness, and innovation in a valuable sales approach. + Acts as the customer 's advocate in interactions with Johnson Controls to ensure the ... providing business and technical solutions. Builds and runs long term customer relationships/partnerships with assigned accounts. Responsible for customer … more
- Trellix (Reston, VA)
- …Trellix and with the customer organization. *You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. *You will ... and meaningful work. Trellix is supporting a critical US Public Sector customer in the planning, deployment, migration, operation, and sustainment of key endpoint… more
- Johnson Controls (Chantilly, VA)
- …creativity, resourcefulness, and innovation in a valuable sales approach. + Acts as the customer 's advocate in interactions with Johnson Controls to ensure the ... providing business and technical solutions. Builds and runs long term customer relationships/partnerships with assigned accounts. Responsible for customer … more
- CACI International (Chantilly, VA)
- …product and strategy for the maximum impact. Consultants will serve as the customer advocate by providing strategic business insight and recommendations to the ... professional and effective manner. Consultants serve as our initial customer interface and are the first line of assessment...and are the first line of assessment of our customer 's needs. Using strategic communication skills, our Consultants guide… more
- Trellix (Reston, VA)
- …Trellix and with the customer organization. *You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. *You will ... and meaningful work. Trellix is supporting a critical US Public Sector customer in the planning, deployment, migration, operation, and sustainment of key network… more
- SMX (Washington, DC)
- … Customer Service Desk your focus is to deliver support and solutions to the customer base while serving as an advocate for customer needs. This involves ... Oracle Customer Support Desk Agent (3600)at SMX(View all jobs)...digital transformation solutions. We are looking for an Oracle ** Customer Support Desk Agent** . **Candidates for this role… more
