- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... culture making this an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve the software and hardware… more
- Koniag Government Services (Chantilly, VA)
- …its validity._ **Kadiak, LLC** a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support **Kadiak** ... with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based applications and processes. Our ideal… more
- Koniag Government Services (Chantilly, VA)
- …validity._ **Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support ... excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based applications and processes.… more
- General Dynamics Information Technology (Washington, DC)
- …work one of these weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with excellent… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that cannot be… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- General Dynamics Information Technology (Washington, DC)
- …attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a ... Tier 2 Service Desk Technician. Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Floor Support/ Service Desk Analyst responsible for being the second line of contact for each of our customer ... iPhones, Android phones, and tablets, among others. + Support Service Now tickets and manage incidents, service ...Support Service Now tickets and manage incidents, service requests, and problems through their full lifecycle +… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... Support, Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret Clearance. Top Secret… more
- System One (Arlington, VA)
- …Green Card Required Technology Service is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request ... has a Long-Term Contract position open for a Help Desk Analyst (Tier 1). Arlington, VA (100%...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- Help Desk and Asset Lead (Business Analyst III) Print (https://www.governmentjobs.com/careers/fairfaxcounty/jobs/newprint/4762587) Apply Help Desk and ... PREFERRED QUALIFICATIONS: + Experience in EHR systems and/or knowledge of Community Service Board. + Experience in providing system and network access to users.… more
- ICF (Reston, VA)
- …is a rapidly growing, entrepreneurial, technology department, seeking a **ServiceNow Help Desk Analyst ,** **with a Secret Clearance** to support upcoming needs ... this role, you will** + Act as a ServiceNow Analyst , focusing on supporting and enhancing scoped applications within...RITM queues to ensure timely responses and compliance with Service Level Agreements (SLAs). + Perform follow-ups on resolved… more
- SAIC (Falls Church, VA)
- …. Release Manager . Senior Software/System Architect, Senior . Server Administrator . Service Center Analyst . Service Desk Agents . Service Desk ... . AWS Certified DevOps Engineer - Professional . Application Administrator . Business Analyst - Mid & Senior . Business Process Expert . Certified Kubernetes… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- Koniag Government Services (Alexandria, VA)
- …a Koniag Government Services company, is seeking an experienced DAI Senior Financial Analyst (O2C Specialist) with an active Secret Clearance to support **KDS** and ... weeks paid time off, and more. The O2C Help Desk Specialist will assist in a variety of financial...- Preferred, not required. + Experience as a business analyst /project analyst /training coordinator for an OSD-level organization.… more
- Koniag Government Services (Washington, DC)
- …Virtualization Services + Database Services + Network and LAN Services + Shared Service and Help Desk Services + Disaster Recovery/ Business Continuity (DR/BC) ... seeking an experienced highly qualified professional Senior Information Security Analyst to support **KDS** , and our Department of...Client Services + Network and LAN Services + Shared Service and Help Desk Services + Cyber… more
- Axxum Technologies (Washington, DC)
- … Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email communications + Support ... the service desk shift lead in operational activities Interact with the government Program Manager for the service desk regarding operational issues +… more
- American Institutes for Research (Arlington, VA)
- …Information Technology (IT) team is seeking aSenior Business Process Analystfocused on IT Service Desk process improvements. This will be a hybrid role bridging ... dynamic by joining AIR as a **Senior Business Process Analyst ** . We hire talented and forward-thinking professionals to...experience leading or managing an IT Helpdesk or IT Service Desk . + Knowledge of contemporary information… more
- CACI International (Chantilly, VA)
- …a classified ServiceNow IT Service Management system, Unified Endpoint Management Core service , and Enterprise Service Desk that will support 40,000 ... Business Analyst Job Category: Information Technology Time Type: Full...DoD customer with the execution of an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more