- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst ** to join our team in Washington, DC. ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst ,...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- System One (Arlington, VA)
- …US Citizenship or Green Card Required Technology Service is looking to hire a Tier -1 Help Desk Analyst to respond to phone, portal, email submitted ... has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1). Arlington,...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... of our nation's capital. As a Service Desk Technician / Help Desk Analyst...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician.… more
- Koniag Government Services (Chantilly, VA)
- …its validity._ **Kadiak, LLC** a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support **Kadiak** ... communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based applications and… more
- Koniag Government Services (Chantilly, VA)
- …validity._ **Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support ... for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based applications… more
- Insight Global (Washington, DC)
- Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through ... assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- CACI International (Arlington, VA)
- Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position in...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- ICF (Reston, VA)
- …is a rapidly growing, entrepreneurial, technology department, seeking a **ServiceNow Help Desk Analyst ,** **with a Secret Clearance** to support upcoming needs ... this role, you will** + Act as a ServiceNow Analyst , focusing on supporting and enhancing scoped applications within...RITM queues to ensure timely responses and compliance with Service Level Agreements (SLAs). + Perform follow-ups on resolved… more
- William C Brown Inc (Bowie, MD)
- …Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management and ... Services company **,** is seeking a DAI Jr Financial Analyst with a Secret Clearance to support **KDS** and...time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective 2). The following… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …clearance + Current CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a ... to work in support of a federal help desk operations environment. The Customer Support Analyst ...fast-paced environment + Exceptional customer service skills with the ability to multitask + Excellent… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst III** **Who is Epsilon:** Epsilon is an...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst II** **Who is Epsilon:** Epsilon is an...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst Lead** **Who is Epsilon:** Epsilon is an...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Business Analyst III** **Who is Epsilon:** Epsilon is an...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for issue management and ... Koniag Government Services company, is seeking a Sr Financial Analyst -Contract Program Manager with a Secret Clearance to support...period of 30 days to ensure minimum disruption to service and to prevent degradation to work in progress.… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …problems into technical or functional system requirements . Provide direct user support ( Tier 1/2 service desk ) . Develop process improvement recommendations ... **Business Analyst TS/SCI with Poly REQUIRED** **Category:** Business Consulting,...Cloud Optimization, and System Integration) and efficiencies to enhance service delivery. The team is also responsible to the… more
- SHINE Systems & Technologies (Reston, VA)
- …with CI polygraph + Junior-mid level PeopleSoft Functional Financials experience + Ability to provide Tier 2-3 Service Desk support. + Ability to work in a ... is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of...fast-paced environment. + Outstanding customer service skills with the ability to multi-task + Outstanding… more
- Acclaim Technical Services (Mclean, VA)
- …firms and continues to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join our Mission Technology Division ... + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of off-the-shelf… more