- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This role ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide...include but are not limited to:** + Manage the Tier 3 Service Desk Team… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2** to join our ... team in Washington, DC. As a manager of Tier 2 services will provide...are not limited to:** + Oversee the performance of Tier 2 service desk operations.… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide...not limited to:** + Oversee the performance of the Tier 3 service desk operations.… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer calls ... coming into the Tier 1 Help Desk by the third...procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Rosslyn, VA)
- …managing daily operations of the RPC Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the START ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...+ Experience using an out of the box help desk / service desk ticketing required, with… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Help Desk Manager ** **Category:** Service ...Help Desk , guaranteeing timely and effective customer service . * Oversees Tier 2 and Tier ... * Experience using an out of the box help desk / service desk ticketing required, with...in technology and business requirements is crucial. The Helpdesk Manager must be open to learning new technologies and… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Manager III** to join our team in the **DMV area.** ... enhance excellence in communication, and monitor the level of service delivery to determine areas of performance in need...Desk Team members + Monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- Leidos (Bethesda, MD)
- …+ Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager . + Update Service Desk ... keep reading!** Leidos is looking to fill a AV Technician/ Service desk Technician position to support the...document initial troubleshooting and triage steps and escalate to Tier 2/3 support teams when appropriate to resolve more… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... troubleshooting onsite or remotely as required by Tier I, Tier II, and ...support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and Assessment Manager + Ability to prepare and present executive level briefings… more
- Cayuse Holdings (Washington, DC)
- …competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service solutions within ... situations. + IT certifications (eg, CompTIA A+, ITIL, Microsoft Certified Professional) + Service Desk or Customer Service experience. + Experience with… more
- Leidos (Washington, DC)
- …problems + Experience with end point device management, both mobile and desktop + Expert experience with Service Desk ( Tier 0, Tier 1, and Tier 2), ... Leidos is looking for an **End User Services Program Manager ** . This candidate will lead the program team...digital modernization initiatives leveraging M365. The PM will oversee service desk operations for a 2000 employee… more
- CACI International (Chantilly, VA)
- Integrated Service Center Account Manager Job Category:...service and/or support experience working in a Help Desk , Service Desk , or Call ... None Type of Travel: None * * * Integrated Service Center Account Manager will provide front...certification required** . **3+ year of experience in Help Desk support and/or system administration** . Proven experience as… more
- Leidos (Washington, DC)
- …taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier… more
- CACI International (Washington, DC)
- …hiring an Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC ... reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet... ticket queues. + Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs… more