- Insight Global (Herndon, VA)
- Job Description Sr . CCaaS Technician will take ownership of tickets and incidents requiring Tier 3 level expertise and when available, assist Tier 2 level ... when necessary. Emphasis on Customer Advocacy. Resolve issues for CCaaS Genesys Cloud CX incidents and requests in a...desk level 1 techs. Respond to and resolve inbound CCaaS end user ServiceNow support tickets in a timely… more