- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Koniag Government Services (Chantilly, VA)
- …with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based applications and processes. ... a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support...primary ticket solver within the team. + Assist other Service Desk staff by solving technical and functional problems… more
- General Dynamics Information Technology (Springfield, VA)
- …adversary attribution. + Performs malware analysis and signature development. + Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and ... 8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Shift 2 4x10 ( Tier 2 )...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their ... to the next level and join us as a Tier 2 SOC Analyst. You will play...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- Leidos (Springfield, VA)
- …corresponding hardware and software combined solutions through network modeling. The job duties of the Tier 2 Technician are as follows: + The Tier II ... **The Digital Modernization Sector at Leidos** has an opening for a ** Tier II Technician** to support computer data communications systems, in providing design… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- GovCIO (Washington, DC)
- …to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator tier - 2 -support/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret...Will serve as an escalation point for the field service customer support professionals that are onsite supporting over… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...from Internal Arlington County employees. + Escalate issues to Tier 2 as needed, as well as… more
- CACI International (Sterling, VA)
- Operations and Support Engineer ( Tier 1 ) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: ... solutions. * Log and track support requests in Jira Service Manager, ensuring timely updates and resolution. * Escalate...timely updates and resolution. * Escalate complex issues to Tier 2 support as necessary, providing detailed… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's degree ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...related field) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This ... include but are not limited to:** + Manage the Tier 3 Service Desk Team across all...Initial contact to the on-call engineer must occur within 1 hour. + Lead the team and provide SME… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... **Preferred Qualifications** + Malware reverse-engineering experience considered a plus + 2 + years of experience as an operations/technical lead on similar projects… more
- KeenLogic (Washington, DC)
- …experience supporting Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + years' experience supporting and ... technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- William C Brown Inc (Chantilly, VA)
- …through network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation ... Tier II Technician EOE Statement We are an...ensure asset management records are accurate, inventory. + Layer 1 and Layer 2 network experience. +… more
- ManTech (Vienna, VA)
- ManTech is seeking a talented Tier I Support Engineer for Tysons, VA. In this role, you will be part of a global team that provides 24x7 support to help customers ... not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and...resolution to Customer + Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer… more
- M. C. Dean (Chantilly, VA)
- …customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, vendors, and ... **System Administrator 2 - Chantilly, VA** ID **10511** Location **Chantilly,...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- Parsons Corporation (Chantilly, VA)
- …Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... will be the first line of defense in resolving service desk issues and providing support for hardware complications....other relevant Engineering field from an accredited university with 1 -4 years of experience + Top Secret (TS) security… more
- Parsons Corporation (Chantilly, VA)
- …Subject Matter Expert (SME) support to Tier 1 ( Service Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. ... Plans + Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Tactics, Techniques and… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree. ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and...all environments and networks supporting end users. + Route Tier 2 /3 tickets to appropriate sustainment teams… more