- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... Required: Up to 10% Type of Travel: Local * * * CACI is seeking a Tier 1 Help Desk Specialist to join our Team in National Harbor, MD. This position… more
- General Dynamics Information Technology (Chantilly, VA)
- …IMPACT** Seeking a talented and motivated Systems Operations Specialist to provide Tier 1 application help desk support. A successful candidate will be ... None **Job Family:** Systems Analysis **Skills:** Communication,Customer Service,Group Problem Solving, Help Desk Support,Writing **Experience:** 5 + years of… more
- Stratus Solutions (College Park, MD)
- …* Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- M. C. Dean (Arlington, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... **System Administrator 1 - Secret Clearance Required** ID **12270** Location **Arlington, VA** Apply Now… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Koniag Government Services (Alexandria, VA)
- …shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management ... paid time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective...for meeting the needs of the objective: + Task 1 : Monitoring performance of DAI with respect to issue… more
- ManTech (Laurel, MD)
- …related to these systems. **Responsibilities include, but are not limited to:** + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- Themis Insight (Fort Washington, MD)
- …DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum). + Experience providing Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students. Individual Capabilities/Experience… more
- Koniag Government Services (Alexandria, VA)
- …operations. This support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for ... knowledge, procedures and processes related to training materials, financial management, and help desk functions referenced within this PWS. The contractor shall… more
- ManTech (Reston, VA)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 ... where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that… more
- M. C. Dean (Vienna, VA)
- …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... escalation as needed + Communicate with customers, manufacturers, vendors, and technical specialists + General Maintenance and programming support of ACS & VMS infrastructure to include but not be limited to: + Firmware upgrades + Cyber remediation +… more
- M. C. Dean (Springfield, VA)
- …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... escalation as needed + Communicate with customers, manufacturers, vendors, and technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot… more
- Stratus Solutions (Laurel, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. What we are expecting from you (ie the qualifications you must have): * Must… more
- General Dynamics Information Technology (Reston, VA)
- …1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Tier 1 Service Desk Officer Transform technology into opportunity as ... one or more operating systems * You will provide Tier 1 Service Desk support...and deployed network and IT management tools. * The Help Desk Officer will serve as liaison… more
- Belay Technologies (Laurel, MD)
- …+ Manage the daily activities of configuration and operation of IT Systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution ... of problems + Provide assistance to users in accessing and using IT systems + the candidate must currently possess and maintain one of the following certifications: + Microsoft Technology Associate-IT Infrastructure (MTA-IT) + Microsoft Certified Solutions… more
- General Dynamics Information Technology (Bethesda, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington, DC_ **ID**… more
- BigBear.ai (Tysons Corner, VA)
- …will do Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... guidance for Tier 1 resources Provision and deprovision accounts...have Experience with ticketing systems and working on a Help Desk Strong customer service background About… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings **12** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... team NOW! We are seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more