- BigBear.ai (Tysons Corner, VA)
- …also being exposed to new technologies, systems, and processes. What you will do Provide Tier 1 helpdesk support for end-users Work in collaboration with ... Overview BigBear.ai is seeking a talented IT Technician who can support the company's need...limited direction. What you need to have At least 1 -3 years of relevant, professional experience Working knowledge with… more
- Innovative Management & Technology Services (Rockville, MD)
- …standards. Also, manage Anti-Virus and Anti-Malware across all hosts. + Subtask 4.2.7 - Helpdesk Support: Provide Tier 1 support when needed, but primarily ... for ensuring efficient operational support and robust maintenance of IT systems. Responsibilities: + Provide day-to-day onsite support for...provides more advanced Tier 2 and Tier 3 support to the Helpdesk , addressing… more
- US Courts (Washington, DC)
- Summary The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides ... technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile...Candidates must show experience that demonstrates the ability to: ( 1 ) understand the theories, principles, practices and usage of… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …Institute certification or equivalent required * A minimum of 5 years of experience in an IT helpdesk or customer service role is required, with at least 2 years ... Desk, guaranteeing timely and effective customer service. * Oversees Tier 2 and Tier 3 support for...different time zones as needed to manage a global IT helpdesk . Regular travel may be required.… more
- Innovative Management & Technology Services (Rockville, MD)
- …rapid and effective resolution of more complex technical issues that escalate beyond Tier 1 support. Qualifications: + Must possess an undergraduate degree in ... improvement projects, maintenance documentation, and operational security activities. + Subtask 4.2.7 - Helpdesk Support: Provide Tier 2 and Tier 3 support… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service and ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- ProSphere Tek (Landover, MD)
- …and repairs on a mass scale. Daily use of Helpdesk ticketing system. Provide onsite Tier 1 and 2 desktop support as needed to include, but not limited to, ... preferred. + 1 -2 years of practical work experience providing general IT support / Help Desk Tiers 1 and 2 + 1 -2 years of supporting PC's + Ability… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management and ... all inquiries. + Transfer issues to the DoD OIG IT help desk when appropriate. For issues that are...for meeting the needs of the objective: + Task 1 : Monitoring performance of DAI with respect to issue… more