- General Dynamics Information Technology (Fairfax, VA)
- …and services that enable the safety, security, health and well-being of our nation. As a Tier 3 Call Center Lead on the GDIT Federal Civil Division State ... clinics, Presumptive Eligibility Determiners, and other healthcare facilities. Role Summary: A Tier 3 Call Center Representative Lead is a specialized… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365 enterprise operations... 1 Analyst to support a 24x7x365 enterprise operations center . Analysts will be responsible for monitoring network management… more
- KeenLogic (Washington, DC)
- …level of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... years' experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2 support role + 2+ years' experience supporting and… more
- Leidos (Rockville, MD)
- …best practices according to the systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance ... support at our customer site as a **Deskside Technician ( Tier 2).** **Routine Duties Will Include:** + This person...time a major threat is announced. + Remain on call for system issues with the real-time software during… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... Operations Security Center (NOSC) support, cyber analysis, application development, and a...infected or compromised devices + Ensure shift continuity during call -outs and emergencies + Compile incident reports, executive summaries,… more
- CoreSite (Reston, VA)
- …mechanical, controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you ... The VA2 Facilities and Data Center Technician IV must possess an expert level...the ability to regularly work from 6:00 am to 3 :00 pm EST, Tuesday - Saturday. Mechanical responsibilities will… more
- CoreSite (Reston, VA)
- …general computer skills are essential Education/Experience: + Experience working in a data center environment + At least 3 years of networking experience with ... As a member of CoreSite's Operations Support Center (OSC) team, and reporting to the OSC...Support of the Telecom and Network infrastructure environment, 24x7 on- call support may be required + Respond to SNMP… more
- CACI International (Washington, DC)
- …and brief next shift on operational activities + Escalate all issues that cannot be resolved at a Tier 2 level to Tier 3 + Ensure management is aware of any ... to support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The NOSC provides 24x7x365 support to perform… more
- BAE Systems (Herndon, VA)
- …Tier 4 engineering support for all Voice systems + Design, test and deploy call center technology. In addition to providing user training and transition plans ... to understand system requirements + Design, test and deploy call center technology. Additionally provide user training...computer science are preferred with a minimum of three ( 3 ) year s relevant experience with the following skillsets:… more
- Northramp LLC (Washington, DC)
- …team that maintains and manages agency's network infrastructure systems, Data Center , IT networks and telecom circuits, switches, routers, firewalls, wireless Page ... and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and trouble resolution for… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... + Maintain and operate the classified and unclassified data center which houses the server farm. + Provide support...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- CACI International (Springfield, VA)
- …Analytics, Behavior Analysis; etc. + **Cyber Security Operations** : CSOC ( Tier 1; Tier 2; Tier 3 ); Cyber Hunt; Cyber Threat Intelligence; Enterprise ... span across a variety of experience levels. Typical requirements call for a BA/BS Degree and between Two (2)...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- William C Brown Inc (Springfield, VA)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3 problem identification, diagnosis ... upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- Lumen (Washington, DC)
- …excellent customer service skills + The desire to work in a complex 24x7 call center . + Demonstrated proficiency with trouble ticketing application as well as ... industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to...helpdesk experience. + 5 + year of technical customer call center experience. + Associate degree in… more
- CACI International (Springfield, VA)
- …This will be for Shift 2-B Tuesday - Saturday 1400-2200 **Responsibilities:** + Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution ... expanded 12x5 service support level during core hours and on- call support with two-hour response time during non-core hours...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... clients provide the best experience for their members. We are currently seeking three ( 3 ) skilled Member Services Specialists to join our dynamic team. As a Member… more
- Amazon (Herndon, VA)
- …deployment, or operations mechanisms to support IP network and/or networking systems. - 3 + years experience in a technical on- call capacity, responding to ... sustainable and repeatable solutions and processes. * Collaborate with highest tier escalation engineers/resolvers. * Create and review documentation and process… more
- Parsons Corporation (Alexandria, VA)
- …post system maintenance & provisioning + Fix Support Escalation Issues; serve on the tier 3 support team for integrated product support and proactive response to ... practical experience to software development, support, IT operations and on- call process improvement + Develop workflow in Python or...of experience with all design aspects of the data center support systems, to include AC/DC power, UPS, HVAC,… more
- TISTA Science and Technology (Hyattsville, MD)
- …the programs and functions relative to tasking and support for the Staging Center efforts + Works with staff members to develop appropriate responses to equipment ... years total) Clearance: + The ability to pass a Tier 4/HIGH Background Investigation Location: + Department of Veteran's...AM - 4:30 PM EST Time) + Landover Staging Center (LSC)7100 Old Landover RdLandover, MD 20785 TISTA Science… more
- Meta (Reston, VA)
- …and business continuity drivers. 6. Escalation Management: Participate in the global team's Tier III+ on- call rotation with the goal of routing issues as ... and ensure that we are fully compliant to those standards and policies. 3 . Incident Response: Directly drive work investigating complex technical and process issues… more