- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Arlington, VA)
- …CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... The successful candidate will be responsible for designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- CAI (Washington, DC)
- …in TX). **What You'll Do** + Provide leadership in the development and management of IT Service Management ( ITSM ) projects + Promote IT ... provide leadership and develop and manage projects which promote IT Service Management principles and...to Project Management best practices + Utilize ITSM service tools such as ServiceNow and… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong ... schemas before designing custom tables and fields. + **Integration Management :** Assist architects in the design and integration of...years of experience implementing ServiceNow solutions in Portal, CSM, ITSM , HRSD and/or WSD + 3 or more years… more
- Humana (Washington, DC)
- …within the CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic shift ... Systems, or a similar field required. + 10+ years of experience leading an IT Service Management ( ITSM ) function, preferably in the setting of technology… more
- Insight Global (Springfield, VA)
- …of the following certifications: PMP, Agile Scrum Master, SAFe, IT Infrastructure Library (ITIL), IT Service Management ( ITSM ), IT Asset ... Job Description Insight Global is seeking a Senior IT Asset Management to assist in...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... performance assessment, support services, and overall quality assurance of government IT contracts. + Advise on assessment, technical management , update,… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **HOW A SERVICE ... exhibiting expertise, courtesy, timeliness, and professionalism. This is an IT Service Management contract in...AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Falls Church, VA)
- …Required:** None **Job Family:** Executives **Skills:** Enterprise IT ,Information Technology Operations, IT Service Management ( ITSM ) **Experience:** ... + **Required Skills and Abilities** : + Expertise in IT Service Management + Expertise...including AI Ops + Expertise in diverse set of ITSM and IT Ops tools and Cloud… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... legacy and emerging tools and platforms for all aspects IT asset and portfolio management . + Support preparation and execution of standard operating procedures… more
- ICF (Reston, VA)
- …experience working directly with software licensing models, hardware lifecycle management , and IT service management ( ITSM ) frameworks. + 3+ years ... Description The IT Asset Management (ITAM) Analyst ensures...with overall business objectives. **Key Responsibilities** : Asset & Service Management + Process asset and … more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- Humana (Washington, DC)
- …Level 2, and specialized support teams. The selected candidate will collaborate closely with IT Service Management ( ITSM ) practices, ServiceNow product ... a Product Manager, preferably in a technology-focused role. + Strong understanding of IT Service Management ( ITSM ) practices and ServiceNow. + Experience… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... with prospective new clientele as it relates to the field of technology management , IT strategy and/or analytics. + Demonstrated facilitation and presentation… more
- SAIC (Washington, DC)
- …diligently oversee the adherence to Service Level Agreements (SLAs), meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- Intermountain Health (Washington, DC)
- …in Service Management Architecture. The ideal candidate should be proficient in: IT Service Management ( ITSM ), HR Service Delivery (HRSD), ... best practices, ServiceNow platform expertise, including designing, configuring, and optimizing workflows IT Operations Management (ITOM) or IT Business … more
- Capital One (Mclean, VA)
- …(AWS, GCP, Azure) + 5+ years of experience in IT Asset Management (ITAM) , IT Service Management ( ITSM ), IT Risk Management domains + 5+ ... United States of America, McLean, Virginia Director, Software Engineering - Assets Management We are seeking a Director of Software Engineering who is passionate… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... stakeholders to ensure hardware is discoverable or manually added to the asset management repository. * Maintains accurate records of IT assets, including their… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... IT assets and provide support during internal and external audits related to IT Asset Management governance. * Analyzes data trends and patterns to identify… more
- GovCIO (Washington, DC)
- …in general architecture, passion for innovative design + Extensive experience with the ServiceNow platform: IT Service Management ( ITSM ), IT Asset ... **Overview** GovCIO is currently hiring for an Enterprise Asset Management Architect.This position is located in Washington DC and...Management , and IT Operations Management best practices. + Excellent leadership skills + **Clearance… more