• Tier 1 Help Desk

    Chenega Corporation (Arlington, VA)
    Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
    Chenega Corporation (11/15/24)
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  • Help Desk Analyst ( Tier

    System One (Arlington, VA)
    …(100% ONSITE) US Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email ... ALTA IT has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA… more
    System One (10/24/24)
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  • PMK - System Administrator Level 1

    Stratus Solutions (College Park, MD)
    …* Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
    Stratus Solutions (11/07/24)
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  • F-35 Help Desk Specialist | Secret…

    General Dynamics Information Technology (Arlington, VA)
    …Level:** Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
    General Dynamics Information Technology (11/27/24)
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  • System Administrator

    CACI International (College Park, MD)
    …+ Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
    CACI International (12/11/24)
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  • System Administrator 2

    M. C. Dean (Chantilly, VA)
    …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... escalation as needed + Communicate with customers, manufacturers, vendors, and technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot… more
    M. C. Dean (11/09/24)
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  • Service Desk Tier 1

    Leidos (Odenton, MD)
    **Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD ... customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve...and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution… more
    Leidos (12/19/24)
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  • Help Desk Tier I - TS/SCI…

    General Dynamics Information Technology (Bethesda, MD)
    …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +… more
    General Dynamics Information Technology (11/19/24)
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  • Tier 1 Service Desk Analyst

    GovCIO (Washington, DC)
    …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
    GovCIO (12/12/24)
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  • Service Desk Specialist - Tier 3

    ManTech (Washington, DC)
    …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 3** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
    ManTech (10/31/24)
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  • Tier 2 Service Desk Analyst

    GovCIO (Washington, DC)
    …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
    GovCIO (12/12/24)
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  • Service Desk / Help Desk

    General Dynamics Information Technology (Washington, DC)
    DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:**… more
    General Dynamics Information Technology (12/27/24)
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  • Navsealogcen ITSS -Computer user specialist

    IT Partners,Inc (Herndon, VA)
    …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...range of benefits, Health, 401K, Life, Disability, Student Loan Help , Bonuses etc. Smart? Motivated? Ready to roll? You'll… more
    IT Partners,Inc (12/10/24)
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  • SecDevOps Technical Lead

    Leidos (Washington, DC)
    …and processes in accordance with customer policies and guidance. + Provide Tier 1 , 2 and 3 help desk support on a schedule that meets the demands of an ... developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer.… more
    Leidos (09/30/24)
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  • Navsealogcen ITSS-Network and Computer Systems…

    IT Partners,Inc (Herndon, VA)
    …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
    IT Partners,Inc (12/10/24)
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  • Navsealogcen ITSS - Application Software Developer

    IT Partners,Inc (Herndon, VA)
    …The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
    IT Partners,Inc (12/10/24)
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  • Mid-Level Help Desk Agent

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
    ASM Research, An Accenture Federal Services Company (11/17/24)
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  • NANA Shareholder Paid College Internship - IT…

    NANA Regional Corporation (Herndon, VA)
    Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... Level 1 services & support to all internal and external...general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. +… more
    NANA Regional Corporation (12/17/24)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
    MPR Associates (12/10/24)
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  • Service Desk Deputy Program Manager…

    General Dynamics Information Technology (Washington, DC)
    …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more
    General Dynamics Information Technology (11/19/24)
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