- Insight Global (Boston, MA)
- …Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly...has their own Desktop techs as well as a Tier 2 Service Desk team ... Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - Proven expertise with positive customer service … more
- TEKsystems (Allston, MA)
- Description The Tier 1 to Tier 2 Service Desk Analyst will provide technical support to users and systems within a manufacturing environment. The ... for candidates with O365 administrative experience. Key Responsibilities: Provide Tier 1 and Tier 2...of ticket requests, ensuring timely resolution and excellent customer service . Support and manage Active Directory, Windows OS desktop,… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Beth Israel Lahey Health (Charlestown, MA)
- …support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is ... find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Candela Corporation (Marlborough, MA)
- …their practices, and the patients they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1 - Tier 3 advanced ... and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- SHI (Boston, MA)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more