- Ledbury, Inc (Richmond, VA)
- …departments to create an exceptional brand experience . The Role + Lead the Customer Experience team , using a customer -first mentality by developing ... Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team . Your background in sales management has equipped you to… more
- CARMAX (Richmond, VA)
- …levels, staffing, etc.) + Manage projects and tasks assigned to your team As a Customer Experience Center Manager at CarMax, you will lead a dynamic ... leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with… more
- Capital One (Richmond, VA)
- Work From Home, Senior Associate, Unit Manager , Complaints Team Lead in Customer Advocacy Office The Customer Advocacy Office (CAO) is accountable for ... Team Lead (CTL) is more than a Unit Manager . As a CTL, you will be responsible for... team and strive to exceed standards of customer service and experience . A successful candidate… more
- Michaels (Richmond, VA)
- …the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate ... Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Under Armour, Inc. (Richmond, VA)
- …**Purpose of Role** The Customer Service Quality Assurance (QA) Manager leads a centralized quality assurance team including 2-3 Quality ... Quality Assurance Manager - Customer Service **Quality Assurance Manager...areas across the business on opportunities to drive improved customer experience and efficiency, delivering on the… more
- Capital One (Richmond, VA)
- … team can simplify or automate manual processes, reduce risk, and improve customer experience + May develop project plans to execute process development ... Principal Process Manager - US Card Customer Resiliency...Customer Resiliency, you will be part of a team that drives ~$500MM in annual revenue for Capital… more
- Humana (Richmond, VA)
- **Become a part of our caring community and help us put health first** The Customer Success Manager is a key leadership role responsible for ensuring member ... to deliver on retention objectives and enterprise initiatives. The ** Customer Success Manager ** plays a critical role...**Preferred Qualifications** + Associate or Bachelor's Degree. + Prior experience in sales and/or leading a sales team… more
- Rocket Software (Richmond, VA)
- …for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team ... + Work with the Senior Manager of Customer Solutions Engineering Content Team to set...position + 5+ years Project Management, Consulting, or management experience ; customer facing experience is… more
- Capital One (Richmond, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure ... Senior Manager , Product Management, Customer Services and...standards are met! We're looking for an experienced product manager to join our team to help… more
- Capital One (Richmond, VA)
- …of a smart, talented team responsible for transforming the infrastructure and customer service experience for our customers. You will regularly integrate and ... Manager , Operations Servicing Strategy, Card Customer ...or supplier management * At least 3 years of experience designing customer and associates' experiences in… more
- Iron Mountain (Richmond, VA)
- …Success Manager ** Iron Mountain is seeking a Digital Customer Success Manager to join our Professional Services team . The Professional Services team ... can optimize their activities using the product. The Digital Customer Success Manager role is responsible for...value/ROI/proposed outcomes **Qualifications:** + Minimum of 3-5 years of customer success experience , with a focus on… more
- Capital One (Richmond, VA)
- Sr. Business Manager - Customer Protection **Summary:** As a Senior Manager , Business Analysis at Capital One, you will apply your strategic and analytical ... skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies...insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts… more
- Verint Systems, Inc. (Richmond, VA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a...feedback and recommendations from customers back to the product team . + Advocate customer needs/issues cross-departmentally. +… more
- Acosta Group (Richmond, VA)
- …resources (marketing, technology and administration). + Pro-actively share information and customer /principal information with other team members to build ... to support the use of Acosta communication systems. + Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and… more
- Public Storage (Richmond, VA)
- …**Earn $14.00 Per Hour** **Our Benefits** Total Rewards package available to our team : + We work Flexible and **Full-Time** Schedules between the hours of 9:30am ... at multiple locations; spending time both inside and outside + We assess customer storage needs and make suggestions, including selling packing and moving supplies +… more
- Capital One (Richmond, VA)
- …of a smart, talented team responsible for transforming the infrastructure and customer service experience for our customers. You will regularly integrate and ... million claims annually totalling over $1.6 billion dollars. Delivering a great customer experience and resilient financial performance requires clear policies,… more
- Capital One (Richmond, VA)
- Manager , Risk & Change Management | Retail Bank Governance ( Team Lead) **Job Description** Capital One, a Fortune 500 company and one of the nation's top 10 ... the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a… more
- Capital One (Richmond, VA)
- …processes and standards to mitigate risk to company and ensure optimal customer recovery + Supplement team strength by supporting event-related complex ... | Issues & Events Management | Platform Well Managed Team (Hybrid) The Platforms Well Managed team ... + 5+ years of direct people management + Experience as a Risk Event and Issue Manager… more
- BioLife Plasma Services (Richmond, VA)
- …problem solve, ensure safety of staff and donors, and provide an exceptional customer experience . + Coordinates with external vendors and contractors for ... We offer a purpose you can believe in, a team you can count on, opportunities for career growth,...or bachelor's degree highly desirable + Previous plasma center manager experience **_ADDITIONAL INFORMATION_** + FLSA Classification… more
- Capital One (Richmond, VA)
- …great experiences for our customers. As a Product Manager on the Associate Experience product team you will embark on the mission to connect customers in ... Product Manager , Associate Experience , Workforce Enablement, Senior...One has a reputation of providing an industry leading customer experience , and is continuously pushing boundaries,… more