- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Robert Half Technology (Atlanta, GA)
- …proactive approach to problem-solving. Key Responsibilities + Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and mobile ... team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software,...team members on projects and system upgrades. Requirements + 2 + years of experience in desktop support … more
- Aveanna Healthcare (Atlanta, GA)
- …the team efficiently. Essential Job Functions Lead a team that delivers tier 2 technical assistance and support related to computer systems, hardware, ... At least 3 years previous experience managing a team. At least 3 years previous technical support experience, providing 1st tier Service Desk or 2nd tier … more
- Oracle (Atlanta, GA)
- …+ **Incident Management:** Serve as escalation point and leader for incident response, overseeing tier 2 technical support for field teams and ... of service development needs for equipment retirement and refresh projects. + **Day 2 Operations Management:** Proactively address 'day 2 ' operational issues to… more
- Colonial Pipeline Company (Alpharetta, GA)
- …us drive innovation and quality across our operations! **What You Get to Do:** + Provide Tier 2 technical support for instrument maintenance and repair, ... insurance coverage and a host of other features that support a happy, active, productive and rewarding life. Come...United States, transporting more than 100 million gallons or 2 .5 million barrels per day. Colonial transports various grades… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Intuit (Atlanta, GA)
- …Intuit Enterprise Suite (IES)** Come join the Global Business Solutions Group (GBSG) as a ** Tier 2 Senior Service & Support Specialist** **for the** **Intuit ... all teams. **What You'll Do** As a Tier 2 specialist, you will go beyond traditional support by providing leadership, insight, and technical expertise.… more
- Gentiva (Atlanta, GA)
- …business units. **Key Responsibilities** + Serve as Tier 2 support on the corporate service desk, providing technical assistance and troubleshooting for ... Support .** We are hiring a skilled and customer-focused Tier 2 IT Support Specialist...plays a vital part in delivering timely and effective technical support to our user community-including direct… more
- Intuit (Atlanta, GA)
- …Management** + Lead, inspire, and develop a geographically distributed US based team of Tier 2 technical specialists across multiple product domains. + ... that directly improve the customer experience. **Preferred Attributes** + Background in technical support , SaaS, or customer experience leadership. **Why Join… more
- Warner Bros. Discovery (Atlanta, GA)
- …to Warner Bros. Discovery the stuff dreams are made of. **The Role** The CX Tier 2 Team Lead will be responsible for resolving escalated interactions with our ... will also be responsible for first level coaching and support of our front-line team members. He or she...and demonstrated competency in learning new software * Strong technical skills and ability to type at least 45… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- BAE Systems (Atlanta, GA)
- …Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118372BR** EEO Career Site Equal ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...work environment. If you are a motivated and skilled technical support analyst looking for a new… more
- Waystar (Atlanta, GA)
- …and on-site personnel. **WHAT YOU'LL DO** + Provides Tier 1 and Tier 2 end user hardware and software support in the Technology call center and in field ... Services Engineering team **WHAT YOU'LL NEED** + Provides white-glove technical support for executive leadership, including proactive device management,… more
- Oracle (Atlanta, GA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Zodiac Pool Systems (Atlanta, GA)
- …guidelines. Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries. Responsible for ... Technical & Warranty Support Rep I...desired. + Strong written and verbal communication skills.Must have 2 years experience delivering customer service with a positive… more
- Optiv (Atlanta, GA)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Atlanta, GA)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Atlanta, GA)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- Oracle (Atlanta, GA)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Oracle (Atlanta, GA)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more