- Public Storage (Plano, TX)
- …levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication ... cadence with third-party agencies to review agency and agent performance, discuss overall strategies, handle escalated issues, and...goals + Routinely conduct review of email conversations and call monitoring to ensure consistency in the level of… more
- USAA (Plano, TX)
- …loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** As a dedicated ... + Perform work assignments and problem resolution to optimize contact or claims center staffing and ensures successful implementation of contact or claims center … more