- Refloor (Troy, MI)
- Call Center Agent at Refloor Refloor is the leading flooring company in America, and we are looking for talented individuals to join our team as Call ... and professional demeanor + Preferred: At least one year of sales-based call center experience + Experience with Salesforce CRM is helpful Benefits + $15-$17… more
- BELFOR Property Restoration, Inc (Troy, MI)
- **Job Title** BELFOR Contact Central - Call Center Agent **Location** Any Shifts - Sourcing only **Job Description** **Qualifications**
- TRAVELING TEAMS (TM) (Bingham Farms, MI)
- …* Answer incoming calls to assist with reservations, confirmations, room need requests, and questions. * Warmly greet a high volume of calls and perform reservation ... procedures. * Explain hotel details, rates, services, amenities, and other information about the hotels as requested. * Sell, process, enter, and confirm room reservations using Traveling Teams selling techniques and strategies. * Provide incoming callers with… more
- The Hartford (Troy, MI)
- …since 1984. As a Personal Lines Auto and Home insurance Licensed Agent you will be responsible for providing comprehensive insurance solutions, evaluating risk ... Our customer-centric approach guides all our actions. We place the customer at the center of everything we do. Our team fosters open communication and thrives in a… more
- Comerica (Farmington Hills, MI)
- Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or ... service levels and executing operational objectives. This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer… more
- Trinity Health (Livonia, MI)
- …Set up call routing rules, IVR (Interactive Voice Response) systems, and agent workflows. Provide assistance to contact center agents and other users with ... routing and Call Handlers, Configure dialed number, call type, agents, agent teams, supervisors, and...CVP scripting + Support after hours maintenance on Contact Center + Participate in on- call rotation including… more
- Ford Motor Company (Dearborn, MI)
- …countries around the world. **In this position ** The Customer Care & Call Center Technologies team is responsible for providing technology solutions used ... a variety of self-service options. The Customer Care & Call Center Technologies team implements solutions that...accelerate speed to market for new features, and improve agent experiences. The Director of Engineering will lead 5… more
- CGI Technologies and Solutions, Inc. (Detroit, MI)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Ford Motor Company (Dearborn, MI)
- …We are looking for a Dynamic DevOps Engineer who will join Ford's Global Contact Center DevOps team. This team supports the agent experience, using Dynamics 365 ... Portal, Cafex Live Assist Chat, Omnichannel SMS/Chat, Twilio SMS, Cisco B&S call controls. + Excellent communication and collaboration skills, with the ability to… more
- Henry Ford Health System (Troy, MI)
- …trouble tickets with external vendors to ensure issues are resolved; update the Commission Call Center Statistical Analysis Report on a daily basis to track ... agent issues, system issues and problem resolution; attend weekly meetings with the Commission Team, providing system and process updates; update Producer Relations… more