- DISH Network (Englewood, CO)
- …brands and providing support to our field agents. **Job Duties and Responsibilities** Our Wireless Insights team is dedicated to enhancing the agent and customer ... experience through actionable ticketing insights . The team lives at the junction of meeting...+ Proficiently able to define problems, collect data, derive insights , and use that to make sound recommendations: Strong… more
- DISH Network (Englewood, CO)
- …and providing support to our field agents. **Job Duties and Responsibilities** Our Wireless Escalations team acts as business managers for the entire agent ticketing ... system--providing ticketing insights to improve the agent and customer experience. The...+ Proficiently able to define problems, collect data, derive insights , and use that to make sound recommendations: Strong… more
- DISH Network (Englewood, CO)
- …**Key Responsibilities:** + Actively and consistently support efforts to simplify and enhance the agent experience + Develop expertise around products to provide SME ... support + Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material + Work in our onsite locations to collaborate and support in order support the ongoing changes in the business… more
- DISH Network (Englewood, CO)
- …providing support to our field agents. **Job Duties and Responsibilities** As the Wireless CX Data Analyst , you'll join DISH's award-winning Customer Experience ... helping the business make informed decisions about customer experience for our Wireless businesses. You'll help identify and champion the resolution of key customer… more
- DISH Network (Littleton, CO)
- …efficient troubleshooting, and supporting efforts to improve issue resolution across the wireless organization. In this role, you will be accountable for ensuring ... pattern + **Troubleshooting:** Demonstrate proficiency in troubleshooting individual customer wireless issues while meeting service level agreements for issues and… more
- DISH Network (Englewood, CO)
- …is seeking a strongly motivated Business Operations Analyst to drive insights and strategy within the Customer Experience Wireless Skill Management ... department. Our Wireless Skill Management team acts as Business Managers for thousands of agents, strategically defining skills, processes, and tool usage to improve the customer experience. The team lives at the junction of meeting the needs of a variety… more