- Amazon (Austin, TX)
- …several key programs and influence multiple cross-functional teams' roadmaps to drive customer experience improvements and defect elimination. You will be ... for CS operations globally. The role is centered on improving Amazon's customer experience by working on initiatives/programs centered around improving key… more
- Amazon (Austin, TX)
- …product, and engineering teams To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to ... ? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join...proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience … more
- Cisco (Austin, TX)
- …Cisco Certified Success Specialist. Previous Customer Success Specialist or Customer Success Manager experience . Industry Certifications: CISM / ... produces clarity and impact. Required Experience 3-5 years of experience in technical consulting or direct customer interfacing/engagement role knowledgeable… more
- Amazon (Austin, TX)
- Description The Senior Program Manager , Americas Customer Experience , is a core member of Amazon's Worldwide Customer Service organization. This team ... data into actionable user stories. Identify opportunities for improving the overall customer experience , focusing on processes and policies impacting customer… more
- Amazon (Austin, TX)
- …The AWS Executive Sponsorships Program team is seeking an exceptionally motivated, customer -obsessed Program Manager with experience developing and executing ... leaders in a 1:1 peer-to-peer relationship with the goal of driving the customer 's success and cloud adoption. The program helps create and cultivate these long-term… more
- Amazon (Austin, TX)
- …how to improve business input metrics that drive growth and improve the end customer experience . * Identify what is hindering growth, develop solutions, and test ... Description The Amazon Vendor Services organization is seeking a Strategic Customer Success Manager to shape the future of the program. The Strategic Customer… more
- Microsoft Corporation (Austin, TX)
- …more through our technology and innovation. Together we make a difference. As the Customer Success Account Management - Manager , you lead a high-performing team ... with business, customer , and team growth! The Customer Success Account Management - Manager is...and retaining high performing teams to achieve business results, customer success and value realization. **Change:** Experience … more
- Trellix (Austin, TX)
- …and cross functional teams to operationalize defined methodologies into an industry-leading customer experience across the CS functions from sales to ... **_Job Title:_** Customer Success Technical Program Manager **About...experiences must include ~4 years of technical operational excellence experience honed within a Customer Success /… more
- Amazon (Austin, TX)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer … more
- Amazon (Austin, TX)
- …complex datasets to extract actionable insights on product performance and customer experience , creating compelling data visualizations and executive-level ... Customer Research team is seeking a dynamic Senior Customer Research Manager to join our growing... Experience with in business-to-business (B2B) research - Experience with customer satisfaction research - … more
- Teradata (Austin, TX)
- …data across the enterprise. **What You'll Do** We are hiring an experienced Customer Success Manager for Teradata Strategic Financial Services in North America ... we look forward to receiving your application today. The Customer Success Manager is a strategic ...equivalent work experience . + 7+ years of experience on customer -facing roles (eg, pre-sales, consulting,… more
- Amazon (Austin, TX)
- …success in driving growth for your Customers and (2) Evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... Description The Amazon Vendor Services organization is seeking a Manager , Customer Success Manager to...to the development of features and programs that accelerate Customer growth and improve their experience working… more
- Austin Energy (Austin, TX)
- …with applying data analytics to identify, create and implement programs to improve the customer experience , drive customer self service, and ensure equity of ... Position Information Posting Title Austin Energy Customer Service Staff Development Manager Job...analytics to identify and implement programs to improve the customer experience and increase customer … more
- SpaceX (Bastrop, TX)
- …customers. + Continuously monitor industry trends and best practices to enhance the customer experience . + Collaborate + Work with internal leaders and teams ... Manager , Enterprise Customer Support (Starlink) at...QUALIFICATIONS: + Bachelor's degree and 7+ years of professional experience in customer operations, customer … more
- Sprinklr (Austin, TX)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... happier through **The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf)** . **Job Description** Customer Success Manager The Customer Success… more
- National Credit Center (Austin, TX)
- …and support to all clients and seek to improve all aspects of the customer experience with NCC. + Proactively perform ongoing retention activities, including ... sales, drive user engagement, and improve operational efficiencies. The Customer Success Manager (Relationship Manager )...pipeline What You Will Bring: + Three years of experience in an Inside Customer Success /… more
- Verint Systems, Inc. (Austin, TX)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... more at www.verint.com . **Overview of Job Function** The Manager , Customer Success Operations will lead and...Operations will have a strong background in data analytics, customer success platforms like Totango, Pendo, and experience… more
- Amazon (Austin, TX)
- Description AWS is seeking a Customer Solutions Manager (CSM) team for the Digital Native Business segment. This group engages directly with customers and ... AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager , you will be...benefits, and successful program completion - 4+ years of experience in a customer -facing role, engaging with… more
- Amazon (Austin, TX)
- Description The AWS Customer Research team is seeking a dynamic Customer Research Manager to join our growing team. This role is crucial in ensuring that our ... insights into customer challenges, pain points, and high points. As the Customer Research Manager , you will develop and implement strategies for automating… more
- Rocket Software (Austin, TX)
- …everything we do, and we wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the software business and driven by ... in what they're doing!** **Job Description Summary:** The Senior Customer Success Manager is an experienced team...a unique opportunity to leverage the combination of your experience , our core values and customer -focus to… more