- Amazon (Austin, TX)
- …for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use ... will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity...required. About the team On the WorldWide Grocery Stores Service Desk Team, our mission is to… more
- Amazon (Austin, TX)
- …seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day operations, including ... support function. - Continuously evaluate and optimize Service Desk processes and workflows to improve... IT and business stakeholders to align the Service Desk 's priorities and initiatives with the… more
- CAI (Austin, TX)
- …Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- Cayuse Holdings (Austin, TX)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support ... proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely...and are developing a deeper technical specialization within the service desk environment. This position is hybrid… more
- GovCIO (Austin, TX)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...**Qualifications** + High School with 3 - 6 years IT support (or commensurate experience) + Active… more
- Cognizant (Austin, TX)
- …need to have to be considered** + 1+ years of professional IT support experience, across areas such as service desk operations, desktop troubleshooting, ... **About the role** As an IT Support Technician, you will make an impact by supporting the stability and performance of the organization's end-user technology… more
- TEKsystems (Austin, TX)
- …OS + Office 365 + Active Directory Job Description: Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume ... are not limited to: + Phone, email, and chat support + Networking support (DNS, DHCP, TCP/IP,...Windows based devices + Solving a wide variety of IT issues as the first point of escalation for… more
- Growth Ortho (Austin, TX)
- …include scheduling procedures and office appointments, reception, bookkeeping and other clerical support duties with emphasis on customer service . This position ... b>Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX. As a Front Desk Associate… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support ; skill ... resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged … more
- Jefferson Dental and Orthodontics (Austin, TX)
- …Do you want to be a part of our life changing team?! Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving ... also cross-trained on basic back office functions to help support the 5-star patient experience. What You'll Do +...patient experience. What You'll Do + Provide excellent customer service to patients + Be the first impression welcoming… more
- AccentCare, Inc. (Austin, TX)
- Overview End User Support - IT Field Services Location: Austin, TXPosition: End User Support - IT Field ServicesJob ID: 71824 Remote/Virtual Position: ... Technology preferred or 2 - 4 years of technical support experience + Certifications requested: IT Infrastructure...Auto-pilot, + Networking (TCP/IP, WINS, DNS, DHCP) + ITIL Service Management through Service Now + Single… more
- DR Horton, Inc. (Austin, TX)
- …The right candidate will,with some supervision, provide user guidance and first level support of PC hardware, software, and LAN/WAN issues by assisting with problem ... to telephone calls. Remedy tickets and emails for technical support * Records all problems reported and resolutions within...type problems * When needed, consults with Level II IT Technicians * Travel may be required * Is… more
- Ricoh Americas Corporation (Round Rock, TX)
- …for technical support and customer service excellence. + Prior experience in IT Help Desk Support , preferably with exposure to both application and ... diagnose, and resolve issues promptly. + Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues… more
- Evolent (Austin, TX)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and...experience + 1+ year(s) of progressive experience within application support / IT operations organizations + 1+ year(s) experience… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible for planning,...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- TEKsystems (Round Rock, TX)
- …& Competencies + Strong customer service orientation with experience in help desk or support roles + Excellent verbal and written communication skills + ... technical support capabilities Qualifications + Intermediate-level experience in customer service , operations, or technical support + Recent experience in… more
- R1 RCM (Austin, TX)
- …PRN (as needed), Required 48 hours a month, 24 hours on call, Support Sister Site, additional shifts available** R1 is the leading provider of technology-driven ... AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients...and expect the unexpected. This is not a casual desk job. + A team you can rely on.… more
- Molina Healthcare (Austin, TX)
- …and services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered ... will oversee and manage Disaster Recovery related to the Information Technology ( IT ) organization's technology services to all customers working closely with the… more