- CVS Health (Austin, TX)
- …the appropriate Aetna team, including DSNP's interdisciplinary care team and customer service - Initiates engagement with assigned members to introduce the program ... members with appropriate care team personnel including care managers and customer service when needed - Accurately and consistently documents each call in the… more
- Amazon (Austin, TX)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success ... Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this… more
- Centene Corporation (Austin, TX)
- …to promote quality, cost effective care. Develops a personalized care plan / service plan for long-term care members, addresses issues, and educates members and ... and benefit options available to receive appropriate high-quality care. + Evaluates the service needs of the most complex or high risk/high acuity members and… more
- The Cigna Group (Austin, TX)
- …but also exciting with complications of state specific dynamics, the growing senior population, and other macro factors. Serving as the pricing team leader ... Supplement marketplace. Effectively communicate pricing strategy, positions, and changes to senior leadership and matrix partners. + Drive improvements in actuarial… more
- Highmark Health (Austin, TX)
- …Highmark Health **Job Description :** **JOB SUMMARY** This job is a strong advocate of cloud technology and engineering support necessary to drive the organization's ... next-generation technologies. The senior level incumbent works to adopt, expand, maintain, and...solutions to lead engineers and management to further cloud service utilization and optimization. + Develops automation scripts and… more
- The Cigna Group (Austin, TX)
- The Medical Claims FP&A Senior Manager will manage projection and results analysis for core Medicare Advantage Part C medical claims expense processed and paid on a ... fee-for- service (FFS) basis. They will manage a small team...both proposed projections and results relative to expectations to senior leadership. Provide insights on actionable takeaways. + Guide… more
- Nelnet (Austin, TX)
- …of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus ... people where they live, learn and work. The IT Senior Software Engineer is responsible for designing and developing...As opportunities arise to diversify and apply our customer service and software expertise, we look to develop our… more
- Rocket Software (Austin, TX)
- …truly BELIEVE in what they're doing!** **Job Description Summary:** As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a ... Vice President, CSE, while helping to lead and execute key initiatives. The Senior Director will assist in developing near and long-term organizational strategy for… more
- Amazon (Austin, TX)
- …that maximize the value of new features for customers. With visibility to senior leadership, you'll advocate for the customer's perspective, ensuring their needs ... Description Amazon's Customer Service organization is seeking an experienced Sr. Program...strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree Preferred Qualifications - 2+… more
- Amazon (Austin, TX)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this role, you ... sets across several dimensions is required. Key job responsibilities - Advocate on behalf of customers and identify customer experience improvement opportunities… more
- Amazon (Austin, TX)
- …responsible to understanding the different SOP and ground-truth processes that impact service time and transporter cognitive load after the transporter has arrived ... The AMZL Tech Subject Matter Expert (SME) team is seeking a Senior Program Manager, Amazon Logistics. This role is accountable for influencing business-critical… more
- Amazon (Austin, TX)
- …solutions that measurably achieve this goal. Key job responsibilities As a Senior Applied Scientist for People Experience and Technology (PXT) Central Science, you ... a critical role in the organization's business planning, work closely with senior leaders to develop goals and resource requirements, influence our long-term… more
- The Cigna Group (Austin, TX)
- …corporate-wide or market-specific initiatives. + Communicating results of analyses to more senior actuarial team members. + Actively participate in team and other ... obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps...Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.… more
- Amazon (Austin, TX)
- Description As an Amazon Web Services (AWS) Senior Solutions Architect within the Strategic Accounts segment, you are responsible for partnering with our most ... usage and adoption across a specific customer. As a trusted customer advocate , you will help organizations understand and implement advanced cloud-based solutions,… more
- Amazon (Austin, TX)
- …accelerate the adoption of AWS services. As a trusted customer advocate , Solutions Architects help organizations understand best practices around advanced ... the adoption of AWS. - Build deep relationships with senior technical individuals within customers to enable them to...with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws… more
- Amazon (Austin, TX)
- …approach to help customers drive their business metrics. As a trusted customer advocate , you will assess and deliver best practices around program delivery, project ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company policies.… more
- Confluent (Austin, TX)
- …role you'll partner with Account Executives to be the key technical advisor in service of the customer. You'll be instrumental in surfacing the customers' stated or ... closely with Product and Engineering teams, and serve as a key Product advocate across the Customer, Partner and Industry ecosystem + Forge strong relationships with… more
- Amazon (Austin, TX)
- …build faster and more securely, or fine-tuning the design for a new service alongside its software developers. The ideal candidate combines technical acumen with an ... and develop teammates both technically and professionally * Seek out, develop, and advocate for new technology to identify and mitigate complex risks * Effectively… more
- Amazon (Austin, TX)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this… more
- Amazon (Austin, TX)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this… more