- Lincoln Financial Group (Annapolis, MD)
- …equivalent) (Minimum Required) + 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as CRM tools, Work Force Management, ... The role will serve as a resource and central point-of- contact to support the configuration and deployment of system capabilities that enhance call routing… more
- University of Maryland, Baltimore (Baltimore, MD)
- *The Center for Information Technology Services (CITS)*has an exciting opportunity available for a*Student Enterprise Applications Analyst *. The selected ... CRM Recruit, Blackboard, Mediasite and AppWorx. Responsibilities include application configuration , monitoring, support, troubleshooting, and reporting. The position requires… more
- Evolent Health (Annapolis, MD)
- …culture. **What You'll Be Doing:** **What You'll Be Doing:** As a Senior Product Analyst , you will have the opportunity to shape the technical aspects and design of ... delight users. **What You'll Be Doing:** Evolent Health is looking for a Senior Product Analyst to be a key member of the Product team. This individual will play a… more
- Evolent Health (Annapolis, MD)
- …a deep understanding of end user outputs, platform development & configuration , multisystem functional requirements, business rules, and leverage that knowledge to ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These… more
- William C Brown Inc (Bowie, MD)
- …Computer Center ) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment. The Infrastructure ... for customer-facing technology issues. + Act as the single point of contact for all technology-related problems. + Coordinate the Incident Response Process: perform… more
- ManTech (Glen Burnie, MD)
- …join our team in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am - 2:30pm or 2:00pm - 10:30pm. ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...and status of calls/tickets. + Resolving incidents on first contact , when an active line of communication is first… more