- CareFirst (Baltimore, MD)
- …of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the ... **Education Level:** High School Diploma or GED. **Experience:** Less than one year customer service experience. **Preferred Qualifications:** + Less than 1 year… more
- CareFirst (Baltimore, MD)
- …(but not limited to): Functional Analyst Business Analyst Vendor Manager Customer Service Advocate (Bilingual English/Spanish Speaking Preferred) ... _By applying, you are expressing interest in attending this hiring event. If you qualify, you will receive an invitation with additional details. You may also be considered for future job opportunities where similar skills and requirements have been identified… more
- Lumen (Annapolis, MD)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate I is a customer -facing role that ensures our small ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Lumen (Annapolis, MD)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Cabela's (Baltimore, MD)
- Pay Range: $16.00 - $21.50 **_POSITION SUMMARY:_** The CLUB Customer Service Outfitter provides world class customer service for our guests while ... FUNCTIONS:_** + Supports a strong commitment to world class customer service and ensures a pleasant and...Provides peer coaching, recognition, and support as a CLUB advocate and representative. + Provides service to… more
- Aerotek (Jessup, MD)
- **Job Title: Customer Service Warranty Technician** **Job Description** You will be the frontline in resolving customer perceived and reported issues with ... in the field. You will serve as the internal advocate to develop and execute corrective action plans, engaging...the product and processes. Moreover, you will provide superior customer service and will be the voice… more
- Confluent (Annapolis, MD)
- …data streaming platforms! Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...(CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective… more
- Rocket Software (Annapolis, MD)
- …through improving operational efficiencies, empowerment of staff, effectiveness of service delivery, and customer satisfaction and retention. **Essential ... performance indicators (KPIs) and progress toward revenue targets and objectives. + Customer Advocacy: Advocate for Rocket customers, ensuring they experience… more
- SMX (Annapolis, MD)
- …be located in, and work from, the East Coast time zone.** As a member of the Customer Service Desk your focus is to deliver support and solutions to the ... customer base while serving as an advocate ...implementation position + A strong commitment to providing exceptional customer service and satisfaction + Strong interpersonal… more
- IDEX (Linthicum, MD)
- …2- or 4-year college degree preferred + 5+ years of work experience in customer service /support roles required + Highly proficient in MS Office Applications; ... + Owns and acts as a liaison for our customers being their internal advocate and escalating major customer changes/challenges to leadership while maintaining a… more
- Cisco (Annapolis Junction, MD)
- …risks, and take advantage of the technology. You will work with Cisco Engineering to advocate for innovation for your customer , and as a liaison share what is ... You'll Do Our Network Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business… more
- Encore (Lanham Seabrook, MD)
- …with a confident telephone manner, as well as a focused listener * Exceptional customer service standards * Must be a self-starter and self-motivated, but with ... **Position Overview** The Sales & Customer Engagement Director is responsible for identifying, sourcing...future sales, resigns and net new business opportunities. * Advocate for our solutions in the industry, through speaking,… more
- TEKsystems (Halethorpe, MD)
- …paced environment daily. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... intermediate-advanced skills is needed The ideal candidate will have exceptional customer service skills, having the skills to take ownership of challenging… more
- My Plumber Plus (Beltsville, MD)
- …A successful Residential Service Plumber is a skilled troubleshooter and customer advocate , swiftly diagnosing and resolving plumbing issues. You will ... Master or Journeyman License preferred. + Backflow License preferred. + Excellent Customer Service skills. + Ability to diagnose, repair and replace. + Great… more
- TEKsystems (Halethorpe, MD)
- …interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... Outlook 2. Microsoft Word 3. Connection issues Skills: Help desk, Customer service , Technical support, Service desk, Troubleshooting, Office 365, Windows… more
- TEKsystems (Catonsville, MD)
- …interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... / retrieve / share documents across the network) 4. PDA devices Skills: Service , Desk, Analyst Top Skills Details: Service ,Desk,Analyst Additional Skills &… more
- Marriott (Annapolis, MD)
- …customers and clarifies service requirements and offerings. + Be an active customer advocate conveying severity and importance of issues to L2/L3 as well ... deliverables, aiming for a best-in-class support model. + Provides exemplary Customer Service and support: Lead support initiatives such as ticket escalation… more
- TD Bank (Essex, MD)
- …+ Cross trained to take customer transactions upon hire + Superior Customer Service skills + Strong organization skills to handle multiple tasks in ... to TD Customers + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice...with proactive insights & recommendations + Serves as a Customer advocate in providing Customer … more
- Marriott (Annapolis, MD)
- …Area Sales leaders. * Serves as the sales contact for customers; serves as the customer advocate . * Serves as hotel authority on sales processes and sales ... General Manager by coordinating crisis communications. * Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. * Executes and… more
- Humana (Annapolis, MD)
- …The Telephonic Care Manager (Autism Care Navigator) serves as a primary advocate for assigned beneficiaries receiving care under the Autism Care Demonstration (ACD). ... services under the TRICARE program. **Role Responsibilities** + Serves as primary advocate for beneficiary & family collaborating with other CMs to coordinate care… more