- Datavant (Annapolis, MD)
- … experience programs. **Qualifications:** + 10+ years of experience in End User Services , IT Service Delivery, Desktop Operations, or similar technical ... + Provide strategic leadership and operational oversight for all end - user services functions, including desktop operations, onsite support, service … more
- Capital One (Annapolis, MD)
- Director , Marketing Technology Lead - Capital One Software (Remote) About Us Capital One Software is a rapidly growing B2B software company committed to delivering ... provides actionable insights. We are looking for an experienced and strategic Director of Marketing Technology (MarTech) to lead this critical function. **The Role**… more
- Highmark Health (Annapolis, MD)
- …and other staff members. Promotes the proliferation of a data driven organization in end - user processes and the integration of applications; as well as the ... driving the organization to a data-driven operating approach. + Accountable for service level agreements and expectations with end -users and external… more
- Cengage Group (Baltimore, MD)
- …the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and ... here:** As part of the North American Higher Education team, the ** Director , Demand, Faculty Marketing Programs** leads the development and execution of full-funnel… more
- Oracle (Annapolis, MD)
- …+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user , service rep, service ... the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX ...lead a high-performing product team, collaborating closely with Engineering, User Experience, Sales, Marketing, Services , and Customer… more
- Lumen (Annapolis, MD)
- … architecture + Experience in building systems through API communication to facilitate end -to- end service workflows, in highly scalable fashion, across ... + Manage a team to decompose Platform and Product requirements into Features and User Stories which define acceptance criteria and work alongside the team to ensure… more
- Oracle (Annapolis, MD)
- …the customer experience across all support functions, which includes major incidents, end - user experience, release management, and system upgrades. + Handle ... **Job Description** Oracle Health Government Services seeks a skilled Customer Support Lead to...+ Detailed oriented, process driven methodology to deliver optimal end - user experience. + Effective team leadership, coaching,… more
- Applied Technology Services (Baltimore, MD)
- …OnBase Developer with senior experience to perform software development, support, and testing services in a remote work environment. The resource will report to the ... Director , Enterprise Document Management. Responsibilities + Provide programming support...define requirements, uncover business rules and processes, and create user stories + Work with vendor resources to ensure… more
- Verint Systems, Inc. (Annapolis, MD)
- …IT team and their Integrators to ensure long-term success for both the End -Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical ... methodology and by coordinating FSS resources in Sales, Professional Services , Product House and Support. **Principal Duties and Essential Responsibilities:**… more
- Oracle (Annapolis, MD)
- …counter-surveillance solutions for a complex and global security environment. Reporting to the Director , Physical Security Products & Services , you will lead the ... closely with security operations, engineering, data center operations, and end - user groups. **Responsibilities** **Product & Program Ownership** +… more
- CareFirst (Baltimore, MD)
- …Interfaces with all areas affected by the project including clinical and non-clinical end users, computer services , and other key stakeholders. + Represents the ... facilitation of the implementation of systems and/or process to meet business and user requirements. We are looking for an experienced professional to work remotely… more
- Northrop Grumman (Baltimore, MD)
- …for a classified government contact. + Maintain smooth operation of multi- user computer systems, including coordination with network, software, and system engineers, ... PC desktop technicians, project managers, end users, and customer and IT management. + Analyze...resolution, and configuration management. + Provide backup and recovery services , manage file systems and disk space, and manage… more
- Northrop Grumman (Linthicum Heights, MD)
- …and external customers, in written and verbal format. + Create and maintain user and computer accounts and modify file permissions and security access lists in ... meet, discuss, and troubleshoot issues with vendors and evaluate vendor products, services , and suggestions. + Maintain security audit and logging information on all… more
- Northrop Grumman (Linthicum Heights, MD)
- …in written and verbal format. + Maintain smooth operation of multi- user computer systems, including coordination with network, software, and system engineers, ... PC desktop technicians, project managers, end users, and customer and IT management. + Support...resolution, and configuration management. + Provide backup and recovery services , manage file systems and disk space, and manage… more
- Teradata (Annapolis, MD)
- …of the future, today. The Teradata Vantage architecture is cloud native, delivered as-a- service , and built on an open ecosystem. These design features make Vantage ... (EPM) solutions, specifically focusing on Enterprise Planning and Budgeting Cloud Service (EPBCS) and Enterprise Data Management Cloud Service (EDMCS).… more
- Northrop Grumman (Elkridge, MD)
- …and maintain smooth operation of computer systems, applications and user experience. + Provide effective communication across multi-functional teams, stakeholders ... and end users. + Other opportunities may include learning new...some of the most technically sophisticated products, programs, and services in the world. _Our Values_ . The women… more
- Lockheed Martin (Hanover, MD)
- …and innovation\. **Who You Are:** Here, you are going to provide life\-cycle services to advance mission in support of Cybersecurity and SIGINT midpoint collection\. ... to include providing new features and enhancements to Front End Solutions systems\. This will allow for products to...Technical writer * Test Engineers * Network Engineers * User Experience Designer * Data Science * Systems Administrator… more
- Lumen (Annapolis, MD)
- …full customer lifecycle for Voice, UCC, CCS, SaaS, and CaaS services , including business development, sales, upselling, cross-selling, migration, and retention. This ... systems, addressing integration challenges, data security, network readiness, and user training. + Accretive Sales: Contribute to revenue growth through… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- **IT Infrastructure Support Specialist** **Category:** Service Desk / End User Services **Main location:** United States, Maryland, Baltimore **Position ... Plan. . Collaborate with SSA COTRs and the Program Director to coordinate network installations and meeting schedules. ....for network planning . Familiarity with ITIL or similar service management frameworks CGI is required by law in… more