- General Dynamics Information Technology (Annapolis Junction, MD)
- …tomorrow is smarter. HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT * Supervises help desk operations at the shift or small help desk level. ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service,Technical Support… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... Service Desk Agent (Third Shift ) EOE Statement...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling… more
- HomeSafe Alliance (Annapolis, MD)
- …as subject matter expert, serves as a point of escalation for complex calls, " help - desk " giving real-time answers, and peer-to-peer feedback. + Ensure staff ... the last. **About the Role:** **NOTE:** Openings are Day Shift Sunday thru Thursday or Tuesday thru Saturday (10am...Service Team. The Customer Service Supervisor will oversee and help customer service employees in performing their duties, such… more
- NTT America Solutions, Inc. (Annapolis, MD)
- …+ Works independently, with general direction from the client, stakeholders, team lead , or senior manager, to perform operational tasks to resolve all escalated ... as needed, for critical client and business-impacting issues. + Ensures that the shift handover process highlight any key escalated open tickets to be focused on… more
- Northrop Grumman (Linthicum, MD)
- …Working in an Agile environment and knowledge of Agile principles and practices + Ensuring help desk personnel have tools and training needed to be autonomous + ... **Telecommute:** No- Teleworking not available for this position + ** Shift :** 1st Shift (United States of America)...life and launch your career today. **Essential Functions:** + Lead a team of Systems Administrators performing direct work… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and work instructions used by the Malware, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units. WHAT YOU'LL NEED TO SUCCEED: ... differentiator. As a Trellix ePO System Administrator you will help ensure today is safe and tomorrow is smarter....* Location: On Site * US Citizenship Required * Shift : 40 hours/week; Day- shift , M-F work hours;… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …by the Splunk, server, desktop and Information System Security teams, and Tier 2/3 Help Desk technicians. WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor of ... a SIEM Team - Splunk Systems Engineer you will help ensure today is safe and tomorrow is smarter....On Site * US Citizenship Required * 40 hours/week; Day- shift , M-F work hours; available for after hours on… more
- NCR VOYIX (Annapolis, MD)
- …institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are ... Ability to work independently + Ability to work flexible hours including 2nd shift (11pm-7am ET) PREFERRED QUALIFICATIONS: + Previous experience working on an IT… more
- General Dynamics Information Technology (Annapolis, MD)
- …and work instructions used by the SCCM, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units. WHAT YOU'LL NEED TO SUCCEED: ... our differentiator. As a SCCM/MCM Systems Engineer you will help ensure today is safe and tomorrow is smarter....On Site * US Citizenship Required * 40 hours/week; Day- shift , M-F work hours; available for after hours on… more