- General Dynamics Information Technology (Fort Meade, MD)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** ... **- TS/SCI** **required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Intermediate** with GDIT. A career in… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - SWINGS- 1400 to 2200 Transform technology… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** **Tier 1 Help Desk Support Services Specialist** to join our team ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users… more
- GovCIO (Annapolis, MD)
- …are vital to the operation and support of Veteran Affairs. + Resolution of help desk tickets received from theend users. + Interacting with end users in ... **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a...from gathered and logged metrics for content requests, Customer Service support , and/or web analytics. + Manage… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 1 Help Desk Support Services SME** to join our team in ... the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of 2nd...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- Themis Insight (Columbia, MD)
- …and Private, Civilian and Military expertise to every case. We are hiring a Customer Support Consultant ( Help Desk ) to work in Columbia, MD. Position ... resolutions + Supporting configuration management process + Providing functional support for deployment activities + Developing test scripts and...3 years of experience in a Government-facing functional, customer service , or help desk role… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- ManTech (Baltimore, MD)
- …Tier 1 service desk requirements. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + Managing ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to...+ Experience providing training and guidance to more junior help desk personnel. + Proven experience providing… more
- General Dynamics Information Technology (Beltsville, MD)
- …of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at ... Be Able to Obtain:** Top Secret **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years of… more
- Robert Half Technology (Towson, MD)
- …Desk Analyst to join our team in Towson, Maryland. As a Help Desk Analyst, you will be providing technical support for users, troubleshooting software and ... hardware issues, and maintaining an efficient help desk system. This role is essential...service to our employees. Responsibilities: * Provide technical support for users, including troubleshooting software and hardware issues… more
- Leidos (Odenton, MD)
- **Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a ... DOD customer in Fort Meade MD. This individual will help ascertain the nature of the support ...messages, and in person + Able to adapt to service desk capability, handling calls and contacts… more
- KPMG (Baltimore, MD)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 42 **Function:** Business ... Support Services **Area of Interest:** **State:** MD **City:** Baltimore...seeking a Manager, Software Lifecycle Console Manager & License Desk Service Delivery to join our Global… more
- William C Brown Inc (Bowie, MD)
- …Support . + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support ...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- Marriott (Annapolis, MD)
- …**Position Type** Management **JOB SUMMARY** **Overview:** As a key member of the Service Desk Support organization, the Infrastructure Systems Analyst ... contact resolution. + Work Schedule: + 24x7 Operation: The Support Desk operates continuously within our global...or chat following department policy. + Creates and updates Help Desk incident or service … more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)...at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway...DOS, and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate… more
- TEKsystems (Catonsville, MD)
- …services to the enterprise. The candidate will be responsible for the oversight of the Service Desk , Deskside Support , ITSM and Service Now development ... Oversee the strategy on adopting emerging products, services, protocols, and standards in support of Service Desk technology procurement and development… more
- CACI International (Hanover, MD)
- System Administrator - MFA Help Desk Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Administrator to be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains...security principles + Ability to work in a customer service -oriented environment in a professional manner. + Ability to… more
- TEKsystems (Baltimore, MD)
- …TEK holidays - 9 hour shifts each a year required Skills: service desk , customer service , troubleshooting, legal support Top Skills Details: service ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average… more
- BAE Systems (Annapolis Junction, MD)
- …market is **_HIRING_** **_NOW_** ! We are in search of a **Linux Service Desk Administrator** to supportfoundational aspects of the enterprise's HPC ... 100% of the time + 1-5 years experience in help desk , account management and desktop system...available based on position level and/or job specifics. **Linux Service Desk Administrator** **101223BR** EEO Career Site… more