- ManTech (Baltimore, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our ... Glen Burnie, MD. You will provide tasks and services to operate a 24 x 7 Service Desk Operation. You will lead a Tier 1 support team who will serve as the single… more
- GovCIO (Annapolis, MD)
- …Manager . The Help Desk Manager will manage and lead the help desk teams and coordinates complex IT projects with multiple IT disciplines. Ensures ... + Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills and Experience +… more
- Robert Half Technology (Baltimore, MD)
- Description We are seeking a Help Desk Manager to join our team in the Healthcare, Hospitals, and Social Assistance industry in BALTIMORE, Maryland. This role ... a long term contract employment opportunity. As a Help Desk Manager , you will primarily be responsible...Dell Technologies is essential * Must be skilled in IT Service Management (ITSM) practices * Experience… more
- General Dynamics Information Technology (Fort Meade, MD)
- …**Experience:** 7 + years of related experience **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... copiers. + Assist in monitoring the SHA Desktop Maximo queue, triage, and resolve service requests assigned to the queue. Document resolutions in the service … more
- Maryland Department of Transportation (Baltimore City County, MD)
- …scenarios; + Responds to questions and problems that are received through the MDTA Service Desk ; and + Creates, manages, and supports BIRT reporting and other ... We are committed to quality and excellence in customer service , and we rely on our organization's values, traditions,...Employees in this position will report directly to the IT Solutions and Support Manager . The current… more
- GSI Service Group Inc. (Edgewood, MD)
- …the CMA KMS infrastructure and data requirements periodically in coordination with the CMA IT Project Manager to determine the optimal balance of operating cost ... or computing resources should be prioritized with the CMA IT Project Manager against other KMS activities....KMS site. **_CMA KMS Helpdesk Services:_** monitor the help desk email requests, phone calls (approximately 1-5 emails and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... force sometime during their final 180 days of active-duty service . The intern will actively train on meaningful projects...Objective The Skillbridge intern will train as a Facilities Manager / Security Officer within the HII Mission Technologies,… more
- SHI (Annapolis, MD)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …System Security Officer (ISSO), Information System Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) ... with and applies knowledge of Roles and responsibilities of the Information Technology ( IT ) Security Manager /Information System Security Manager (ISSM) for… more
- H&R Block (Baltimore, MD)
- …of H&R Block + Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the ... Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- HealthEdge Software Inc (Annapolis, MD)
- …with customers both verbally and in writing. + Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction ... review their internal workflows and processes and engages in IT solution discussions to optimize solutions aligned to their...tickets appropriately. + Respond to tickets within the contractual service level agreement (SLA) times. + Act as an… more
- Koniag Government Services (Baltimore, MD)
- …system to document problems encountered and communicate via email to the task manager and shift leader when any production issues occur. + Monitor data exchanges ... support staff towards problem resolution. + Use problem management database and help desk systems as the primary problem tracking and resolution tool. Understand and… more
- Anywhere Real Estate (Baltimore, MD)
- …interactive onboarding checklist and follow up with internal partners (learning, marketing, IT , Agent Services, others as needed) to ensure new agents are properly ... to all CBR agent tools Provide initial overview of DESK with focus on account activation, enrollment, and various...initial CB marketing material ordering, as requested by the manager . Signage, business cards, name, badges, etc Manage "warm… more