- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and Benefits The… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- William C Brown Inc (Bowie, MD)
- …products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team. + Excellent written and communication skills ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the… more
- COMSO, Inc (Fort Meade, MD)
- …+ Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team ... providing service availability monitoring and help desk support...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- TekSynap (Fort Meade, MD)
- …Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and requests regarding the ... peripheral equipment, system processing, and error listings + Perform IT administration and functions - user adds, moves and...Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and… more
- General Dynamics Information Technology (Elkridge, MD)
- …and operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL ( IT Infrastructure Library). ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology ( IT ) Systems Support,Systems… more
- General Dynamics Information Technology (Elkridge, MD)
- …and operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL ( IT Infrastructure Library). ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology ( IT ) Systems Support,Systems… more
- Synergy ECP (Columbia, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- DCCA (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems . Provide Tier I (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more
- Synergy ECP (Columbia, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) + Analyze and resolve complex… more
- Nightwing (Annapolis Junction, MD)
- …support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and resolution of ... in accessing and using IT systems. Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture Analyze and resolve complex problems associated… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems + ... accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier...is required. + Two (2) years of experience with Service Management (ITSM) is required. + ServiceNow System Administrator… more
- Amentum (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems. ... accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- ARSIEM (Annapolis Junction, MD)
- …for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems ... accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- Belay Technologies (Annapolis Junction, MD)
- …skills + Working with the ISSE and the accreditation of the system, handling Service desk tickets and heading up the Global searches system. + Handling ... the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier... Service desk tickets and heading up the… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems. ... accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... implementing operating systems enhancements to improve reliability and performance. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution… more
- Belay Technologies (Annapolis Junction, MD)
- …with ability to identify, troubleshoot, and document network connectivity and performance issues. + Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... with ability to identify, troubleshoot, and document network connectivity and performance issues + Tier 1 (Help Desk ) and Tier 2 (Escalation) problem… more