- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment. The… more
- CAI (Annapolis, MD)
- …R3771 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... requests. **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical… more
- TEKsystems (Halethorpe, MD)
- …desktop, customer service oriented, customer experience, troubleshooting, Windows 10, Help desk support, Support, Service desk , Customer service , ... troubleshooting,remote support,remote desktop,customer service oriented,customer experience,troubleshooting,Windows 10,Help desk support,Support, Service desk ,Customer service… more
- TEKsystems (Halethorpe, MD)
- …Connection issues Work Schedule: 8am - 5pm Skills: Help desk , Customer service , Technical support, Service desk , Troubleshooting, Office 365, Windows 10, ... itsm, healthcare support, Password reset, servicenow Top Skills Details: Help desk ,Customer service ,Technical support, Service desk ,Troubleshooting,Office… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without ... Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join our team ... + Closes activities of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + Documenting… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service Desk , ... 4 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more
- Erickson Living (Baltimore, MD)
- Location: Erickson Senior Living We are hiring an IT Service Desk Analyst to provide 1st and some 2nd level support for all IT-supported systems and ... first point of contact for all IT incidents and service requests. **What we offer:** + Competitive benefits packages...and nature of reported issues, and begins incident or service request management process **What you will need:** +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …department supervisors to promote a high morale environment and assist other functions of the service desk as needed. * Analyzes help desk activities and ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,People Management,Technical Support **Certifications:**… more
- General Dynamics Information Technology (Beltsville, MD)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years ... as the first point of contact for IT problem resolutions for the DoS service desk . In this role, a typical day will include: + Collaborating with the Department… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... skills is needed The ideal candidate will have exceptional customer service skills, having the skills to take ownership of challenging situations… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 6 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word 3. Connection issues Work Schedule: 8am - 5pm About TEKsystems: We're partners in transformation. We help… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... monitoring the SHA Desktop Maximo queue, triage, and resolve service requests assigned to the queue. Document resolutions in...and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate orally and in… more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - MIDS - 2200 - 600...- 600 Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Supervisor Transform technology into opportunity as a Help Desk … more
- COMSO, Inc (Fort Meade, MD)
- …by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- SAIC (Fort Meade, MD)
- …cabling, external data storage devices, and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT ... Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for...environment (ie, One IT). **Job Description** + Supports customer service requests and IT service delivery within… more
- CACI International (Annapolis Junction, MD)
- …department supervisors to promote a high morale environment and assist other functions of the service desk as needed. + Analyzes help desk activities and ... team. **What You'll Get to Do:** + Assist help desk operations at the shift or small help ...mentor's employees on how to deliver the best customer service and achieve the team Service Level… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …contact for troubleshooting hardware/software PC and printer problems. + Monitor industry standard service desk , including phone calls, email, and service ... Document and communicate information to develop templates based on user calls to the Service Desk Manager. Assist the Service Desk Manager with the… more
- Rocket Software (Annapolis, MD)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... Management. + ITSM Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira Service Desk (preferred),… more