- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service ... satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational leadership for… more
- General Dynamics Information Technology (Fort Meade, MD)
- …**As a Tier III Administrator, you will work closely with your team and Lead to provide vital technical support for the integration of Global Video Services (GVS) ... solutions.** **Resolve issues within specific SLAs or escalate to the appropriate service level queue for resolution.** **Review incidents and incident database to… more
- Johns Hopkins University (Baltimore, MD)
- …and visitors of the SNF Agora Building. This role serves as a lead resource on complex matters related to daily building operations, providing prompt responses ... including routinely working early or evening hours, and occasionally working weekend hours as necessary. **Specific Duties & Responsibilities** _Building Operations… more