- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …3 support. + Document and communicate information to develop templates based on user calls to the Service Desk Manager . Assist the Service Desk ... hardware/software PC and printer problems. + Monitor industry standard service desk , including phone calls, email, and... desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier … more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance...Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- HealthEdge Software Inc (Annapolis, MD)
- …with customers both verbally and in writing. + Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction ... tickets appropriately. + Respond to tickets within the contractual service level agreement (SLA) times. + Act as an...Work in coordination with Account Management team and Delivery Manager to support clients, including managing minor projects. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across...have a strong back ground with Cisco Unified Communications Manager , Cisco Meeting Server, Unified Contact Center, and/or Microsoft… more
- DLA Piper (Baltimore, MD)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... Accounts Administrator is expected to successfully manage the firm's top- tier billing portfolios based on defined support models to...+ Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. +… more
- Cayuse Holdings (Annapolis, MD)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- SHI (Annapolis, MD)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote… more
- Anywhere Real Estate (Baltimore, MD)
- …Facilitate consistent communication with branch leaders regarding all onboardings. Support branch manager recruiting efforts for top tier agents as requested. ... to all CBR agent tools Provide initial overview of DESK with focus on account activation, enrollment, and various...initial CB marketing material ordering, as requested by the manager . Signage, business cards, name, badges, etc Manage "warm… more
- Belay Technologies (Laurel, MD)
- …the daily activities of configuration and operation of IT Systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems ... products such as 7mode, Data ONTAP, NetApp IQUM, System Manager and SnapCenter Plug-in for VMware Vsphere. * Use...Or equivalent approved by COR-T Belay Technologies is a Service Disabled Veteran Owned Small Business located in Columbia… more
- Leidos (Annapolis Junction, MD)
- …implementation, troubleshooting and maintenance of Crestron based AV/MM systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... members the opportunity to work autonomously and explore new technologies. We provide exceptional service to our customer in an area in which we have deep incumbent… more