- SAIC (Aberdeen, MD)
- **Description** SAIC is seeking ** Service Desk Support ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... Resolves technical problems and answers queries by telephone or self- service ticket in support of internal and/or...queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... Tier 1 service desk operations + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site + Directing and… more
- William C Brown Inc (Bowie, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to...but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and… more
- ManTech (Glen Burnie, MD)
- …satisfaction. + Closes activities of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to...but are not limited to:** + Responsible for providing support to end-user community on hardware, software and network… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE Statement We are an...environment. The Infrastructure teams support servers running Red Hat Enterprise Linux (RHEL) 5 &… more
- TEKsystems (Baltimore, MD)
- …TEK holidays - 9 hour shifts each a year required Skills: service desk , customer service , troubleshooting, legal support Top Skills Details: service ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... help desk operations at the shift or small help desk level. Supervises non-exempt support staff. WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor of… more
- COMSO, Inc (Fort Meade, MD)
- …with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet ... 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology into opportunity as a Help … more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 0 - Service Desk This position is on the Service Desk , ... to 3 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being… more
- Robert Half Office Team (Linthicum Heights, MD)
- Description A hotel in Baltimore is looking for a Front Desk Coordinator to join their team! The ideal person must have a polished and professional demeanor, a team ... that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams. -Assist with...and tidy. Other duties as assigned. -Provide excellent customer service to guests as needed. -Perform record keeping and… more
- Encore (Lanham Seabrook, MD)
- Position Overview The Express Desk Manager (EDM) has overall responsibility for sales and event production on projects assigned specific to the Express Desk . ... sales, and scope development, on show site, and post-show activities. The Express Desk Manager must determine and manage within the estimated, approved budget by… more
- GovCIO (Annapolis, MD)
- …+ Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills and Experience + ... **Overview** GovCIO is currently hiring for a Help Desk Manager. The Help Desk Manager...plans project lifecycle deployment. + Supervises professional and technical support personnel performing in their regular disciplines. + Schedules… more
- General Dynamics Information Technology (Beltsville, MD)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years ... agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support ...of contact for IT problem resolutions for the DoS service desk . In this role, a typical… more
- Koniag Government Services (Baltimore, MD)
- …candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. + ... Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public...is able to obtain a Public Trust clearance to support **TGS** and our government customer in Baltimore, MD.… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... Systems Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration… more
- BAE Systems (Annapolis Junction, MD)
- …(Desktop)** Roles & Responsibilities: Tier I/II professionals in this category support foundational aspects of the enterprise's HPC infrastructure and user-facing ... security policies. + Utilize LDAP for more advanced directory service operations. + Engage actively with network team, storage...Years of Experience: + 1-5 years experience in help desk , account management and desktop system administration or a… more
- Koniag Government Services (Baltimore, MD)
- …Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust Clearance** to ... support TGS and our government customer in Baltimore, MD....to resolve an issue are completely documented in the service tickets. **Work Experience, Knowledge, Skills & Abilities:** +… more
- Amentum (Fort Meade, MD)
- Amentum is looking for a CI Investigations Desk Officer to support our client in Fort Meade, MD. **Responsibilities:** + Shall integrate, manage, assess, and ... provide focused analysis in support of counterintelligence (CI) investigations and operations + Shall...of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other government agencies, and the Department… more