- GovCIO (Annapolis, MD)
- …Affairs (VA). This position will be full-time and fully remote . **Responsibilities** The Remote Help Desk Analyst performs daily activities that are ... **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran… more
- Marriott (Annapolis, MD)
- …inquiries via phone, email, or chat following department policy. + Creates and updates Help Desk incident or service tickets. + Ensures a positive customer ... SUMMARY** **Overview:** As a key member of the Service Desk Support organization, the Infrastructure Systems Analyst ...commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is… more
- Carrington (Owings Mills, MD)
- …amazing team and work remote , prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ... requests, and related processes each day. Requires a second Analyst approval (at an Analyst level II...through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses… more
- TAD PGS, Inc. (Laurel, MD)
- TAD PGS, INC. Is currently seeking experienced IT Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk ... on how to obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help us support the information… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in the ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or… more
- Marriott (Annapolis, MD)
- …via email or chat to customer inquiries per department policy + Creates and updates Help Desk incident or service tickets as defined by department procedures and ... member of the IT Service Delivery organization, the support analyst provides first level hotel operations, functional, and technical...and follow-up for all customers who call into the Help Desk . + Maintains, reviews and complies… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …Platform applications 3) provide O&M services to the OHCE SPO cloud environment, including Help Desk /User Support and 4) develop and provide training for SOP ... for the OHCE clients and work with the Business Analyst and the SharePoint Development Team to meet the...requirements. + Address and resolve user inquiries/issues logged through Help Desk . + Conduct monthly 1-1 sessions… more
- Marriott (Annapolis, MD)
- …**Preferred:** + ITIL or Agile Safe Certification + Leadership experience in a Help Desk environment with experience in supporting application or IT ... all supported activities. + Create, manage, and monitor ongoing support training for analyst 's and coordinating training with other groups as needed. + Serve as… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …design/prototype sessions as directed. + Address and resolve user inquiries/issues logged through Help Desk . + Work with the OHCE staff to communicate upcoming ... work with the IT Project Manager and the Business Analyst to analyze and implement enhancement requests for the...a positive attitude and willingness to work collaboratively to help others and share information. + Customer Mission Focused:… more