- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team...week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced ... professionals + Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for worldwide sites + Identify, investigate,… more
- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...+ Must have at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess a… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- … level of support + Experience in receiving, triage and route tickets to Tier 2 Help Desk according and compile and organize data for monthly status ... Desk Specialist to provide 24x7 Help Desk support as defined by first response/Tier 1/ Level...or more team members and monitor performance + Two ( 2 ) years demonstrated Help Desk … more
- General Dynamics Information Technology (Beltsville, MD)
- …Center is as easy as 1 2 3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.** ... **Req ID:** RQ174742 **Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** Top Secret...how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to… more
- DLA Piper (Baltimore, MD)
- …group. Nights and Weekend initial calls will be routed through internal IT Help Desk for secondary referral to rotational weekend duty operational manager. ... can achieve. Together. **Summary** Responsible for ensuring an outstanding level of customer service by overseeing the daily activities...group. + Sets priorities, provides support and direction to Help Desk staff. Oversees the onboarding and… more
- Northrop Grumman (Linthicum, MD)
- …today. The Microelectronics Center of Northrop Grumman Mission Systems is seeking a Help Desk Developer for the Engineering and Sciences Organization. The ... looking for you to join our team as a ** Help Desk Developer** based out of **Linthicum,...GitHub Basic Qualifications: + Bachelor's Degree and minimum of 2 years of relevant professional work experience OR Master's… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …of PC operating systems, eg, DOS, and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate orally and in writing and to ... and procedures are followed. Preferred Experience: At least two ( 2 ) years of experience in the following technical areas:...Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening,… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in the ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...tickets assigned. + Responsible for providing in-depth and high level , support to end-user community on hardware, software and… more
- ManTech (Baltimore, MD)
- …and use. + Experience providing training and guidance to more junior help desk personnel. + Proven experience providing first level problem resolution on the ... field engineers to who tickets were assigned. + Trained and certified in automated help desk management systems. **Security Clearance Requirements:** + Must be a… more
- Robert Half Technology (Baltimore, MD)
- Description We are offering a contract-to-hire employment opportunity for a Help Desk Analyst in Baltimore, Maryland. This role is in the IT industry and will ... to work with our Managed Service Provider (MSP) for high- level issues and handle some phone and network issues....Resolve connectivity issues and provide Tier 1 and Tier 2 support. Requirements * Proficiency in Citrix Technologies *… more
- Red River (Annapolis, MD)
- …handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for maintaining user uptime ... if you are open to supporting. a 24/7 Service Desk operation. This is a remote position with occasional...Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed within specified timeframes. +… more
- Leidos (Odenton, MD)
- **Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD ... customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve...diploma and 3 years of experience in a Service Desk /Call Center environment + DoD 8570 IAT Level… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... School Diploma and/or related advanced training. + At least 2 years of experience in desktop and computer peripheral...in a professional office environment and has a noise level of mostly low to moderate. This role routinely… more
- TEKsystems (Halethorpe, MD)
- …below: 1. Microsoft Outlook 2 . Microsoft Word 3. Connection issues Skills: Help desk , Customer service, Technical support, Service desk , Troubleshooting, ... end user calls in a single point of contact help desk environment, and providing assistance to...Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- TEKsystems (Catonsville, MD)
- …handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. ... PDA devices Skills: Service, Desk , Analyst Top Skills Details: Service, Desk ,Analyst Additional Skills & Qualifications: Phone/Email Experience Level : Expert … more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …+ Active TS/SCI clearance with Polygraph Certifications + DoD 8570.01-M compliance with IASAE Level 2 + CISSP Certification is required About Kaizen Approach We ... requirements definitions and analysis, and establish system security designs. You will help design, develop, implement and/or integrate IA and security systems, and… more
- Farfield Systems (Fort Meade, MD)
- …that are escalated beyond the ITSC area of responsibility. Must meet contract level requirements for appropriate position ( 5 years of related experience plus a ... additional years). In addition, position requires a minimum of 2 years of experience with background in Microsoft Office...in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.) . Powered by… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a Front Desk Professional to be part of the mission solution and support SSA's Digital Modernization Strategy. We are a team of ... mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their...**)** + HS Diploma or equivalent and a minimum 2 years in a receptionist or administrative support role.… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... to improve reliability and performance. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution...be substituted for a bachelor's degree. + Required Experience Level 2 : + Fourteen Twelve (12) years'… more