- Insight Global (Windsor Mill, MD)
- …of the public and positively impact 65 million Americans per month. The On-Site Helpdesk Analyst is responsible for providing Tier 1 support to customer service ... agents that are using the CCaaS platform (Amazon Connect). Selected candidates will be taking the phone calls, email message, log issues, and requests in the ticketing system and proving the initial assistance/troubleshooting to address customer issues. The… more
- UIC Government Services and the Bowhead Family of Companies (Aberdeen, MD)
- **Overview** Program Analyst -SME (PEOC3T): Bowhead is looking for a Program Analyst -SME to support our PEOC3T contract in Aberdeen, MD. The Program Analyst ... necessary to support the Project Manager (PM) acquisition programs. The Program Analyst /SME maintains a current knowledge of all applicable policies and the… more
- CAI (Towson, MD)
- …time **Worksite Flexibility** Hybrid **Job Summary** We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have 2+ years of ... **Job Description** We are looking for a **Service Desk Analyst ** to be responsible for receiving requests from associates...Creates tickets for all problems called into the Technology Helpdesk + Quickly escalates issues and problems that are… more
- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The **Application Support Analyst I** works with the Application Manager, other Application Support Analysts, and the training team to develop, ... maintain clinical applications within the Epic system. This includes assistance with Helpdesk support for assigned Epic applications, as well as collaboration with… more