- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... and emails from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING: Ability to work a varied schedule during… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology support services. Leads and oversees a ... by all technical resources each week + Defines internal service desk performance indicators for quality assurance in support of customer-facing performance… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. Support ... Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support...users, and end users. + Provides IT support through telephone, remote assistance, and on-site service… more
- Erickson Living (Baltimore, MD)
- …in customer satisfaction, driving high occupancy, and positive health outcomes. We are hiring an IT Service Desk Analyst to provide 1st and some 2nd level ... support for all IT -supported systems and technologies. They serve as the first point of contact for all IT incidents and service requests. **How you will… more
- General Dynamics Information Technology (Columbia, MD)
- …10 + years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior - TS/SCI required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist -...problem escalation to Tier II/Tier III admins. + Provide support for implementation, troubleshooting and maintenance of IT… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment.… more
- CAI (Annapolis, MD)
- …English speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service ...- 3:00am EST + 6-12 months' experience in a Service Desk role and/or technical support… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,People Management,Technical Support ... Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...high morale environment and assist other functions of the service desk as needed. * Analyzes help… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more
- Cayuse Holdings (Annapolis, MD)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... outsourcing, data services, and professional services. **Primary Focus** The Service Desk Agent provides customer service...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- William C Brown Inc (Bowie, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,...management. + Hands on experience being part of an IT service desk team. +… more
- Cayuse Holdings (Annapolis, MD)
- **Overview** The Service Desk Agent provides customer ...IT support . + Experience with ServiceNow IT Service Management System. + Customer ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- TEKsystems (Baltimore, MD)
- …by creating or removing end user accounts, rights, and permissions. Service Desk Analysts work closely with other IT department personnel and technology ... owners to assist with tasks that require specific knowledge or expertise. Service Desk Analysts will also balance creative and technical problem solving,… more
- Cayuse Holdings (Annapolis, MD)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** The Senior Service Desk Agent provides customer ...experience in a call center environment **Reports to** **:** IT Service Supervisor **Working Conditions** + **Professional… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service Desk , ... to 4 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being… more
- General Dynamics Information Technology (Beltsville, MD)
- …serve as the first point of contact for IT problem resolutions for the DoS service desk . In this role, a typical day will include: + Collaborating with the ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years… more
- General Dynamics Information Technology (Annapolis, MD)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - MIDS - 2200 - 600... Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- COMSO, Inc (Fort Meade, MD)
- …with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet ... Description: + Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support . + Work… more
- Koniag Government Services (Baltimore, MD)
- …services to highly specialized work place systems. TGS delivers mission-enabling IT solutions, application development and support , network/security operation ... Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public...at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or… more
- Sage Hospitality Group (Baltimore, MD)
- …hotel information and guest concerns. **Responsibilities** + Supervise the operations of the front desk to ensure an optimal level of service and hospitality is ... know your job isn't your life. That's why we support our associates in finding the perfect balance between...of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. +… more