- Insight Global (Windsor Mill, MD)
- …of the public and positively impact 65 million Americans per month. The On- Site Helpdesk Analyst is responsible for providing Tier 1 support to customer ... . Skills and Requirements - Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years of experience working with laptops running on… more
- Insight Global (Windsor Mill, MD)
- …Description * Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. * Fill in the role as part of the Tier ... to provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *… more
- Orion Consortium (Annapolis Junction, MD)
- …worldwide sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new ... equipment + Performs technical tasks and provides site support. + Performs integrity testing and interviews customers...gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Support,Technical Support **Certifications:** Comp TIA Security - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes ... worldwide sites * Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves, and installs new… more
- COMSO, Inc (Annapolis Junction, MD)
- …sites + Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new ... equipment + Performs technical tasks and provides site support. + Performs integrity testing and interviews customers...gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management… more