- CAI (Towson, MD)
- …Type** Full time **Worksite Flexibility** Hybrid **Job Summary** We are looking for a motivated Service Desk Analyst ready to take us to the next level! ... next career move, apply now. **Job Description** We are looking for a ** Service Desk Analyst ** who has 2+ years of work experience installing, configuring,… more
- TEKsystems (Baltimore, MD)
- …this amount) Two TEK holidays - 9 hour shifts each a year required Skills: service desk , customer service , troubleshooting, legal support Top Skills Details: ... service desk ,customer service ,troubleshooting,legal support Additional Skills & Qualifications: Phone/Email Experience Level: Expert Level About TEKsystems:… more
- TEKsystems (Catonsville, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 6 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word 3. Password reset 4. PDA devices About TEKsystems: We're partners in transformation. We help clients activate… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Marriott (Annapolis, MD)
- …**JOB SUMMARY** **Overview:** As a key member of the Service Desk Support organization, the Infrastructure Systems Analyst functions as a technical ... chat following department policy. + Creates and updates Help Desk incident or service tickets. + Ensures...Business Sponsors. + Performs all basic duties of an Analyst and serves as an escalation point for complex… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will ... be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are...from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track… more
- Carrington (Owings Mills, MD)
- …our amazing team and work remote, prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ... initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance to ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + ... a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in...the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three… more
- Marriott (Annapolis, MD)
- …Completes projects or additional assignments as requested by the Support Manager. The Service Desk operates on a 24x7x365 basis and flexibility with schedule ... Management **JOB SUMMARY** As a member of the IT Service Delivery organization, the support analyst provides...inquiries per department policy + Creates and updates Help Desk incident or service tickets as defined… more
- Florida Crystals Corporation (Baltimore, MD)
- …of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates ... Redpath(R), Tate & Lyle(R), Lyle's(R) and Sidul(R). OVERVIEW The Sr Operations Analyst will drive operational excellence across ASR manufacturing operations - the… more
- Cayuse Holdings (Annapolis, MD)
- …Cayuse. **Responsibilities** + Support and respond to incidents working with the the Service Desk and Desktop support teams + Oversee incident documentation, ... time to market. **Primary Focus** The ITSM Incident Response Analyst will have strong Service Now skills...a high energy IT environment working closely with IT Service Desk , and IT Operations support +… more
- Cayuse Holdings (Annapolis, MD)
- …Respond to and resolve issues focusing on the Microsoft environment and AWS + Support Service Desk and other members of the Desktop support team + Document SOPs ... increased profitability and accelerated time to market. **Primary Focus** The Desktop Analyst Provide day-to-day operational service and support for defined… more
- Johns Hopkins University (Baltimore, MD)
- …Develop and submit requests for new subaward agreements, independent contractors, and service agreements. See requests through from start to finish. + Monitor ... sub-recipients invoicing, payment and assists in sub-recipient desk reviews and audits. + Complete the monthly reconciliation process to monitor expenditures on… more
- Johns Hopkins University (Baltimore, MD)
- …analysis. + Submit requests for new subaward agreements, independent contractors, and service agreements. + See requests through from start to finish. + Monitor ... and set up sub-recipients, assist in sub-recipient desk reviews and audits. Process sub invoices for payment....NIH, NSF, DOD. Classified Title: Sr. Grants & Contracts Analyst Role/Level/Range: ATP/04/PD Starting Salary Range: $62,300 - $109,000… more
- Johns Hopkins University (Baltimore, MD)
- …Develop and submit requests for new subaward agreements, independent contractors, and service agreements. See requests through from start to finish. + Monitor ... sub-recipients invoicing, payment and assists in sub-recipient desk reviews and audits. + Complete the monthly reconciliation process to monitor expenditures on… more
- CACI International (Annapolis Junction, MD)
- Business System Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) + Responds to complicated user questions +… more
- TEKsystems (Owings Mills, MD)
- …volumes. The primary responsibilities of the position will include: The Help Desk Specialist answers inbound calls and emails for technical assistance from ... rotation and overtime potential. General Information: 40% of calls are password resets. Desk supports internal and external users. The desk supports over 400… more
- TEKsystems (Owings Mills, MD)
- The Help Desk Specialist primary responsibilities include answers inbound calls and emails for technical assistance from Shareholders, Participants, Associates and ... and procedures as necessary. General Information: 40% of calls are password resets. Desk supports internal and external users. The desk supports over 400… more